Valerie Gordon
Philadelphia,PA
Summary
Experienced transportation professional proficient in local roads and rules. Licensed driver in Pennsylvania with clean record. Consistently helps elderly and disabled individuals board, ride and disembark from vehicle safely. Knowledgeable Paratransit Driver with respectful and positive attitude. Well-versed in route planning, customer relations and vehicle maintenance needs. Over 13 years of experience maintaining customer satisfaction with speedy and friendly service. Skilled Representative with expertise in collections, customer service and data entry. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
16
16
years of professional experience
Work History
Bus Operator
SEPTA
05.2014 - 06.2022
- Maintained full understanding of local roads and traffic patterns.
- Performed regular bus inspections and checked brakes, steering and windshield wipers.
- Answered questions from passengers with respect and accuracy, providing information about fares, schedule details and baggage stowing.
- Worked different route every day based on changing passenger locations and destinations.
- Contacted dispatchers and company mechanics to report vehicle issues and other problems.
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Retained bus system, route and stop knowledge for informative customer advice.
Paratransit Bus Operator
CCT
08.2009 - 05.2014
- Followed company policies and procedures and maintained compliance with standards.
- Operated with safety and skill to avoid accidents and delays.
- Greeted customers with friendliness and professionalism, engaging in conversation to build rapport.
- Secured loads with proper strapping and bracing techniques to prevent damage to valuable assets across long-haul transports.
- Accepted and processed fares.
- Transported customers to and from their current location.
- Checked condition of vehicle's tires, brakes and safety equipment to maintain systems in working order.
- Assisted elderly and disabled passengers entering and exiting shuttle.
Debt Collector
NCO Financial Systems
02.2006 - 04.2008
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Achieved performance goals on consistent basis.
- Maintained high volume of calls and met demands of busy and productive group.
- Collected on delinquent accounts to reduce overdue balances.
- Worked in call center environment handling manual and automatically dialed outbound calls.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Documented customer payment interactions and account statuses for future reference.
- Negotiated payment plans with customers to prevent accounts from entering collections.
- Identified and contacted customers with overdue accounts to address payment status.
- Verified compliance with relevant laws, regulations and best practices related to customer account management.
- Notified co-signers of delinquent accounts to assist in collecting payments.
- Listened to customers and negotiated solutions that met creditor and debtor needs.
- Contacted customers to discuss past-due accounts and negotiated payment plans.
Education
High School Diploma -
William Penn High School
Philadelphia, PA06.2002
No Degree - Massage Therapy
DPT Business School
Philadelphia, PA2004
Skills
- Daily Vehicle Inspections
- Local Street Knowledge
- Public Transit Operations
- Local Traffic Laws
- Commercial Driving
- Federal and State Driving Regulations
- Pleasant Telephone Demeanor
- Managing Delinquent Accounts
- Call Center Processes
- Collection Calls
- Microsoft Office
- Updating Customer Accounts
- Complex Problem-Solving
Timeline
Bus Operator
SEPTA
05.2014 - 06.2022
Paratransit Bus Operator
CCT
08.2009 - 05.2014
Debt Collector
NCO Financial Systems
02.2006 - 04.2008
High School Diploma -
William Penn High School
No Degree - Massage Therapy
DPT Business School
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