Valerie Greco
Palm Bay,FL
Summary
Dynamic Senior Manager with strong skills in cross-functional collaboration and data-driven decision making. Successfully mentored teams to improve performance and customer satisfaction, while driving operational excellence through strategic initiatives.
Overview
18
18
years of professional experience
Work History
Senior Manager
Carrabba's Italian Grill
03.2012 - Current
- Oversaw daily operations ensuring exceptional service standards and customer satisfaction.
- Mentored and trained staff to enhance performance and uphold brand values.
- Implemented process improvements optimizing workflow efficiency across restaurant operations.
- Developed and executed strategic plans driving revenue growth and operational excellence.
- Managed inventory control processes reducing waste and maintaining cost efficiency.
- Established training programs fostering employee development and retention initiatives.
- Provided strong leadership to enhance team productivity and morale.
- Analyzed sales data to identify trends, informing menu adjustments and promotional strategies.
- Collaborated closely with peers from other departments to drive organizational success jointly as one cohesive unit.
- Improved team performance by providing comprehensive training and fostering a collaborative work environment.
Managing Partner
Carrabba's Italian Grill
10.2021 - 10.2023
- Managed daily business operations, ensuring optimal resource allocation and workflow management.
- Cultivated relationships with suppliers, negotiating terms to maximize product availability and pricing.
- Analyzed market trends to inform product offerings, driving customer satisfaction and retention.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Led promotional campaigns, increasing brand awareness and customer engagement within the community.
- Ensured compliance with industry regulations, maintaining high standards of safety and quality control.
- Developed and managed relationships with vendors and suppliers.
Server Trainer
Carrabba's Italian Grill
10.2007 - 03.2012
- Trained new servers on menu knowledge and customer service standards.
- Mentored team members to enhance service efficiency and guest satisfaction.
- Developed training materials to improve onboarding processes for staff.
- Conducted performance evaluations to identify areas for skill enhancement.
Education
Associate of Science - Prerequisites Nursing Program
Brevard County Community College
Palm Bay, FLSkills
- Strategic planning
- Cross-functional collaboration
- Operations management
- Cross-functional team coordination
- Troubleshooting and problem resolution
- Data-driven decision making
- Documentation and reporting
- Operations planning
- Cross-functional communication
- Talent development
- Organizational improvement
Timeline
Managing Partner
Carrabba's Italian Grill
10.2021 - 10.2023
Senior Manager
Carrabba's Italian Grill
03.2012 - Current
Server Trainer
Carrabba's Italian Grill
10.2007 - 03.2012
Associate of Science - Prerequisites Nursing Program
Brevard County Community College
Partner of the year 2022
Awarded for operational success in 2022