Valerie Greene
Pownal,VT
Summary
Dynamic professional with extensive experience at the New York State Office of People With Developmental Disabilities, excelling in client advocacy and multidisciplinary collaboration. Proven ability to implement individualized support plans and monitor progress, ensuring compliance and enhancing client well-being. Detail-oriented with strong cash handling skills, committed to fostering independence and personal growth.
Overview
21
21
years of professional experience
Work History
Direct Support Professional
New York State Office of People With Devlopmental Disabilities
11.2023 - Current
- Assisted individuals with developmental disabilities in daily living activities, promoting independence and personal growth.
- Implemented individualized support plans to enhance client engagement and well-being.
- Monitored clients' progress and reported changes to care team for continuous improvement of services.
- Collaborated with multidisciplinary teams to ensure holistic care and effective communication among stakeholders.
- Facilitated recreational activities, fostering social skills and community integration for clients.
- Maintained accurate documentation of client behavior and progress, ensuring compliance with regulatory standards.
Shop Assistant
Stewarts Shops
10.2022 - 01.2024
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Resolved customer complaints promptly to maintain a positive store environment.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Balance eash cash drawer by counting the phyical cash and comparing it to the pos report, noting any overages or shortages
- Compiling nightly deposits, counting cash, completing documentation, and securely transporting funds to the bank.
Automotive Service Advisor
Lundgren Subaru of New England
03.2023 - 10.2023
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly
- Coordinated service appointments and managed workflow to optimize technician schedules
- Provided detailed estimates and explained repair options to customers clearly
- Maintained accurate records of customer interactions and service transactions
- Ensured compliance with safety standards and dealership policies during service operations
- Oversaw coordination of shuttle services and loaner vehicles for customers during prolonged repair times to minimize inconvenience and maintain satisfaction levels.
Wait Staff Member
Winslows American Restaurant
10.2022 - 03.2023
- Managed multiple tables efficiently during peak hours, maintaining attention to detail.
- Assisted in training new staff on restaurant procedures and menu offerings.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- Maintained cleanliness and organization of dining area, adhering to health and safety standards.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Minimized wait times by quickly seating guests during peak hours, improving overall customer experience.
Warehouse Worker
Target Warehoue
09.2021 - 10.2022
- Operated forklifts and pallet jacks for efficient material handling.
- Conducted inventory audits to ensure stock accuracy and availability.
- Collaborated with team members to streamline order fulfillment processes.
- Trained new employees on safety protocols and operational procedures.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Proficient in operating technology, such as scanners and handheld devices.
- Ability to work in a fast-paced, physically demanding environment, including varying temperatures.
Assistant House Manager
New York State Office of People With Devlopmental Dissabilityies.
08.2009 - 09.2021
- Monitored staff performance and provided constructive feedback to enhance team efficiency and morale.
- Monitored compliance with local regulations pertaining to OPWDD, Justice Center health, safety,
- Oversaw budget to manage expenditures and control costs.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Coordinated with vendors for necessary repairs and maintenance work, minimizing downtime.
- Scheduling an appointment for upkeep on fleet vehicles.
- Reviewed employee performance evaluations periodically and provided constructive feedback for personal growth and professional development.
Assistant Store Manager
Family Dollar
05.2005 - 06.2009
- Providing customer support
- Supervised daily store operations, ensuring compliance with company standards and policies.
- Trained and mentored team members to enhance customer service and operational efficiency.
- Managed inventory control, including stock replenishment and product placement for optimal sales.
- Developed promotional displays and merchandising strategies to increase product visibility and customer engagement.
- Conducted regular audits of cash handling procedures to maintain accuracy and accountability in financial transactions.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
Education
High School Diploma -
Salem Washington Academy
41 East Broadway Salem Ny 12865 06-2004
Skills
- Client advocacy
- Multidisciplinary collaboration
- Progress monitoring
- Individualized support plans
- Detail-oriented customer service
- Compliance documentation
- Cash handling procedures
Timeline
Direct Support Professional
New York State Office of People With Devlopmental Disabilities
11.2023 - Current
Automotive Service Advisor
Lundgren Subaru of New England
03.2023 - 10.2023
Shop Assistant
Stewarts Shops
10.2022 - 01.2024
Wait Staff Member
Winslows American Restaurant
10.2022 - 03.2023
Warehouse Worker
Target Warehoue
09.2021 - 10.2022
Assistant House Manager
New York State Office of People With Devlopmental Dissabilityies.
08.2009 - 09.2021
Assistant Store Manager
Family Dollar
05.2005 - 06.2009
High School Diploma -
Salem Washington Academy