Hi, I’m
Valerie Guerrero
San Antonio
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
19
years of professional experience
Work History
Wells Fargo Bank
Sr.Customer Success Representative
11.2023 - Current
Job overview
- Take Ownership of assigned business account applications
- Place outbound calls to primary customers on their business applications
- Discuss applications process with customers
- Ensure applications are complete by verifying business information
- Securely send email communication to customers with private and sensitive information
- Manage pipelines on a daily basis
- Navigate between multiple systems
- Cultivated customer advocacy by identifying potential case studies, testimonials, and referrals, resulting in increased brand awareness and credibility.
- Enhanced customer satisfaction by proactively addressing and resolving concerns in a timely manner.
Wells Fargo Bank
Commercial Loan Servicing Specialist
05.2022 - 11.2023
Job overview
- Complete Bookings for SBA loans / Complete the quality review of SBA within 24hours
- Post – Closing review of commercial documents
- Review and Fund SBA loans for wires/ DDA’s / and suspense accounts
- Submit and review General Ledgers in our Eran System to prevent outages
- Assign Blast jobs to the corresponding team to review and complete within SLA
- Pull documents for our practice finance reports for audit and tracking purposes
- Maintained detailed records of borrower interactions for audit purposes, ensuring full regulatory compliance at all times.
- Maintained a strong working knowledge of federal regulations, staying up-to-date on changes affecting the industry.
- Conducted thorough reviews of loan applications, ensuring accuracy and compliance with company policies.
The Bank of San Antonio
Loan Operations specialist II
07.2021 - 05.2022
Job overview
- Assist with booking Attorney prepared loans to silver lake ( daily within 24 hours )
- Book Mortgage loans onto silverlake ( daily within 24 hours )
- Synergize Mortgage files once booked onto the system
- Add CRA/ GEO updates when booking the loans
- Set – up and/ or update financial & collateral tracking on loans ( daily within 24 hours of the loan being booked
- Post – closing review of mortgage loan documents
- Electronically file deeds of trust and or extensions
- Record UCC filings
- Review past due Reports daily for current loan
- Review the outage report daily
- Review QA corrections
- Review Escrow accounts
- Assist with special projects
- Streamlined loan processing by implementing efficient workflow procedures and utilizing industry-specific software.
- Facilitated smooth transitions during mergers or acquisitions, integrating new loans into existing systems seamlessly while maintaining high levels of customer service for affected clients.
Wells Fargo Bank
Loan Specialist III
04.2016 - 07.2021
Job overview
- Company Overview: San Antonio, Texas
- Assist with sorting and counting all collateral monitoring U.S postal mail
- Verifying the different types of collateral and sorting them accordingly to their departments
- Updating insurance policy's for all types of collateral through the mail process and the email process (formally known as “inbox”)
- Verifying with insurance agencies by placing outbound calls to verify cancellations and reinstatements and updating the policy accordingly
- Resolve Technical exceptions by updating and verifying the collateral information that was submitted
- Managed the AQR aka Asset Quality Rating queue for loans that are high risk and have an exposure amount over a certain threshold that the bank requires to monitor for insurance
- Quality Assurance on loans previously worked by a team member for review of current or new insurance policies
- Provided cross training on new software to new or current team members
- Currently assist the department with any new information provided by the insurance companies with any changes they may have
- San Antonio, Texas
Wells Fargo Home Mortgage
Research/Remediation Associate
08.2013 - 07.2015
Job overview
- Company Overview: a division of Wells Fargo Bank, N.A
- Manage a pipeline for loans being reviewed for Foreclosure sales
- Review loans for FFSR as exceptions to comply with the wells Fargo guidelines
- Place outbound calls to F/C attorneys to verify that all appropriate documents that are needed in our systems to proceed with the F/C sales
- Manage a complete review of i.e
- Note endorsements , assignments , completion of first legal actions , Loss mitigation documents, bankruptcy reviews and payment history
- A division of Wells Fargo Bank, N.A
Wells Fargo Home Mortgage
Loan Servicing Specialist III
12.2009 - 08.2013
Job overview
- Company Overview: a division of Wells Fargo Bank, N.A
- (formerly known as Wachovia Bank)
- Managed and facilitated completion of client files by way of obtaining necessary information for efficient completion of loan processing;
- Mastered usage of specified software to include CPI, Workflow and Web Query to conduct daily tasks proficiently;
- Assists in the IRS 4506 –T process
- Specializing in the HAMP Trial and Income Document Packages sent to borrowers
- Supported The Exception Reporting Team with reports requested by HPS
- Audited The Income and Trial Packages before being mailed out to the borrowers
- Assisted with sorting and stuffing all packages for the Income and Trial process
- Managed the 2mp/ Co –Loss Mitigation process
- Perform and display excellent teamwork efforts to accomplish overall job responsibilities
- Awarded January 2010 Employee of the month
- A division of Wells Fargo Bank, N.A
- (formerly known as Wachovia Bank)
Aerotek Temp Services
Loan Specialist
06.2009 - 12.2009
Citibank
Internal Client Services
09.2008 - 04.2009
Southwest Business Corporation
Customer Service/Data Entry
10.2005 - 06.2008
Education
Ogle Hair Skin & NailsSan Antonio, Texas
Graduate Certificate from Esthetics
03-2016
Skills
- Windows 2003
- Windows Vista
- Windows XP
- Microsoft Office
- 45 WPM
- 10-Key
- CPI
- IAM WORKFLOW
- PACER
- LPS DESKTOP CORE
- LIV
- WEB DIRECT
- VIEW 2
- INVESTOR MATRIX
- SLIVERLAKE
- MSP- BLACK KNIGHT
- HOGAN
- SALESFORCE
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Critical thinking
- Team collaboration
- Adaptability and flexibility
- Verbal and written communication
Timeline
Sr.Customer Success Representative
Wells Fargo Bank
11.2023 - Current
Commercial Loan Servicing Specialist
Wells Fargo Bank
05.2022 - 11.2023
Loan Operations specialist II
The Bank of San Antonio
07.2021 - 05.2022
Loan Specialist III
Wells Fargo Bank
04.2016 - 07.2021
Research/Remediation Associate
Wells Fargo Home Mortgage
08.2013 - 07.2015
Loan Servicing Specialist III
Wells Fargo Home Mortgage
12.2009 - 08.2013
Loan Specialist
Aerotek Temp Services
06.2009 - 12.2009
Internal Client Services
Citibank
09.2008 - 04.2009
Customer Service/Data Entry
Southwest Business Corporation
10.2005 - 06.2008
Ogle Hair Skin & Nails
Graduate Certificate from Esthetics
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