VALERIE HADDAD

• Managed day to day operations for successful local rock yard, with two locations.
• Provided positive first impressions to welcome existing, new and potential customers.
• Assisted cliental by identifying needs and offering appropriate product and quantities for their specific project.
• Coordinated with dispatch to accomplish daily delivery requirements.
• Oversaw weekly inventory counts to maintain data accuracy.
• Responsible for ordering all core products for both locations to keep up with current flow of business and peak seasons. Informed owner of delays and challenges, as well as suggested resolutions.
• Weekly meetings with the owner to discuss product, sales, and implementing procedures to boost long-term business success and increase profit levels.
• Kept positive relationship with all vendors. Managed all vendor files, pricing, and negotiations to decrease expenses and increase profit.
• Assisted AP department with any invoice discrepancies.

Accounting Duties:

• Tracked and recorded expenses and accurately reconciled bank and credit card accounts to maintain current financial records
• Prepared monthly Profit & Loss reports to assist business leaders with key decision making and strategic operational & financial planning
• Oversaw in-store customer house accounts and assisted with invoice management
• Worked directly with company's accountant for tax matters

Human Resources/Hiring Duties:

• Created and posted job listings, scheduled and conducted interviews, and reviewed resume and application information
• Accurately calculated deductions and processed bi-weekly payroll for 30-40 employees
• Including tracking pay increases and employee benefits
• Managed employee benefits, including vacation hours, dental, vision, and health insurance incentives
• Record management for all employees
• Kept physical files and digitized records organized for easy updating and retrieval by authorized team members

Training Duties:

• Led and assisted in training for new management and new franchisee enrollees for the TX141 regional area
• This required attending a 3-day certification course through The UPS Store HQ in Atlanta
• Managed The UPS Store Learning Center to make sure all stores were compliant and staff were up to date on all required training
• Oversaw all required training and on-boarding procedures for new hires

Additional Duties:

• Managed vendor accounts and assisted in all store's orders
• Successfully managed and completed The UPS Store CARE Audits for all nine stores
• Submitted monthly Royalty Reports to The UPS Store Corporate for all nine stores
• Assisted ownership with day to day emails and correspondence regarding The UPS Store.

• Managed Business Center for Westin Galleria & Westin, in Houston, TX
• Liaised between Hotel Event Managers and Convention clients and their attendees to facilitate incoming and outgoing shipping needs
• Maintained excellent working relationships with Hotel head of departments and attended weekly meetings, detailing logistic operations, client expectations, and address any potential problems
• Managed loading, unloading, movement and sorting of all shipments to keep deliveries to appropriate convention floors on schedule
• Processed and logged all hotel guest's parcels into database, safely stored, and promptly delivered upon guest's request
• Verified accurate account invoicing through collaboration with accounting department.

• Created work schedules according to sales volume and number of employees
• Guided operations and secured adequate staffing coverage for peak seasons
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively
• Managed all aspects of store operations, including organization, maintenance and purchasing functions
• Increased efficiency and team productivity by promoting adherence to operational best practices and boosting morale by implementing team building exercises and friendly workplace competitions.

• Created job listings, scheduled interviews, and determined job seeker qualifications by reviewing and evaluating resume and application information
• Acted as staff member advocate, encouraging and supporting associates and store managers to identify and resolve conflicts
• Worked closely with ownership in all hiring, on-boarding, training, employee evaluations, disciplinary actions, and terminations.

• Maximized customer interactions by promptly identifying needs in all profit centers: Shipping, Packing, Printing, Notarizing, Mailboxes, and all Small Business needs
• Cultivated customer loyalty, promoted repeat customers and improved sales while maintaining high-quality world-class service
• Skilled in using required programs including CMS for creating shipments, MBM for managing mailboxes, UPM for checking parcels in and out, and POS for processing sales
• Led and assisted in Audit of over 400+ Mailboxes
• Received Notary Certification for the State of Texas