Summary
Overview
Work History
Education
Skills
Timeline
Receptionist

Valerie Henderson

El Sobrante,California

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

I am looking for an Administrative Assistant/ Receptionist position remotely, working with patient medical records and insurance claim forms, CMS 1500. I am goal-oriented and meticulous professional with outstanding computer skills and telephone etiquette, committed to contributing to company growth.

Telephone Operator offering 9 years in exceeding customer expectations via professional phone interactions. Best-in-class at seamlessly operating switchboard to address customers quickly, transfer calls accurately and minimize hold times. Customer-focused listener skilled at resolving issues and explaining company information with courtesy.

Overview

11
11
years of professional experience

Work History

Receptionist

Monroe Aestheties
El Sobrante, California
07.2022 - Current
  • Scheduled and confirmed appointments.
  • Served visitors by greeting, welcoming and directing to appropriate personnel.
  • Answered and directed incoming calls using multi-line telephone system.
  • Updated and recorded customer or client information to maintain accounts.
  • Sorted incoming mail and directed to correct personnel each day.
  • Oversaw office inventory by restocking supplies and submitting purchase orders.
  • Monitored reception area to provide consistently safe, hazard-free environment for customers.
  • Protected clients' rights by maintaining confidentiality of personal and financial information.

Nanny/Homeschooling

Self Employed
El Sobrante, California
03.2020 - 06.2022
  • Tended to children's general needs while providing supervision for safety in day-to-day activities.
  • Developed lasting, professional relationships with families by encouraging open communication and delivering positive feedback.
  • Created nurturing, safe environments to promote emotional, social and intellectual growth.
  • Provided safe transportation to and from activities and events.
  • Engaged children with games and puzzles to promote mental development and enjoyment.
  • Assisted children with completing homework and special assignments to improve academic performance.
  • Minimized TV and mobile device time by engaging children with games and physical books.
  • Communicated with instructors on homework assignments for the school-age children.
  • Provide a quite environment for the children on zoom with class and monitor their behavior while class was in session.
  • Prepare myself by going over the children's studies for the night before.

Telephone Operator

Project HIRED/ Contractor/VA Hospital
San Francisco, CA
07.2012 - 03.2020
  • Handled incoming and outgoing calls according to standard operating procedures.
  • Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
  • Completed connections between callers, departments and professionals.
  • Alerted staff of emergency information and general announcements using PA system.
  • Reported telephone line issues and outages for prompt repairs.
  • Updated personnel directory to keep telephone extensions and employee information current.
  • Greeted visitors or callers to handle inquiries or direct to appropriate persons.
  • Developed strong professional relationships with employees and clients through effective customer service skills.
  • Followed up with open calls to offer further assistance and close out issues.
  • Listened to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.
  • Offered special assistance to persons unable to dial or in emergency situations.
  • Answered routine questions about telephone and voice mailbox operations.
  • Kept equipment operational by following manufacturer's instructions and established procedure.
  • Provided assistants for Physician that needed to make overseas calls to talk with patients families.
  • Directed family members for hotels stay during patient stay in the hospital.
  • Maintain Physician oncall schedule.

Education

CalRegional
4420 Business Center DR. #100, Fairfield, CA 945

Skills

  • Organization and Efficiency
  • Meticulous and Organized
  • Multi-Line Telephone Skills
  • Office Equipment Operations
  • Call Answering and Routing
  • Administrative Support
  • Customer Service
  • Attention to Detail
  • Customer Service-Oriented
  • Courteous and Professional

Timeline

Receptionist

Monroe Aestheties
07.2022 - Current

Nanny/Homeschooling

Self Employed
03.2020 - 06.2022

Telephone Operator

Project HIRED/ Contractor/VA Hospital
07.2012 - 03.2020

CalRegional

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Valerie Henderson