Valerie Henry
Buckeye,AZ
Summary
Dynamic customer service professional with experience at Maricopa County STAR Call Center, adept at conflict resolution and relationship building. Proven ability to enhance guest satisfaction and maintain high standards of service. Skilled in data entry and maintaining accurate records, ensuring efficient operations and positive customer experiences.
Overview
27
27
years of professional experience
Work History
Stocking Associate
Wal-Mart Supercenter
10.2022 - 03.2024
- Enhanced store organization by accurately stocking shelves and maintaining inventory control.
- Performed inventory control, such as counting, and stocking merchandise.
- Examined and inspected stock items for defects and reported damages to supervisor.
- Maintained effective team member communication.
Housekeeping Room Attendant
Quality Inn Hotel
05.2018 - 09.2018
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Promoted a safe work environment by adhering to health and safety regulations while performing duties.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
Cashier
Circle K Corp
01.2014 - 04.2017
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Built relationships with customers to encourage repeat business.
- Stocked, tagged and displayed merchandise as required.
Customer Service Representative
Maricopa County STAR Call Center
09.1997 - 03.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Education
Bachelor of Science - Business Management
Western International University
Phoenix, AZ05-1995
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Relationship building
- Call center experience
- Computer proficiency
- Conflict resolution
- Complaint handling
- Payment processing
- Client relations
- Professional telephone demeanor
- Paperwork processing
- Clerical support
Timeline
Stocking Associate
Wal-Mart Supercenter
10.2022 - 03.2024
Housekeeping Room Attendant
Quality Inn Hotel
05.2018 - 09.2018
Cashier
Circle K Corp
01.2014 - 04.2017
Customer Service Representative
Maricopa County STAR Call Center
09.1997 - 03.2000
Bachelor of Science - Business Management
Western International University
Similar Profiles
Shawnae GoodsonShawnae Goodson
Asset Protection Operations Coach at Wal-Mart SupercenterAsset Protection Operations Coach at Wal-Mart Supercenter
James TaylorJames Taylor
Online Personal Shopper at Wal-Mart SupercenterOnline Personal Shopper at Wal-Mart Supercenter
Aaron HopkinsAaron Hopkins
Online Personal Shopper at Wal-Mart SupercenterOnline Personal Shopper at Wal-Mart Supercenter