Valerie Herrera
Phoenix,AZ
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
12
12
years of professional experience
Work History
Trust & Safety Investigations I-III
Uber
Phoenix, AZ
02.2021 - 10.2024
- Managed live queue 100+ calls and reports per week of sensitive incidents/accidents that are often urgent or critical in nature.
- Responded to drivers, riders, eaters, couriers, claimants, 3rd parties related to incidents/accidents that occurred with the Uber platform.
- Actively listened and provided support to affected individuals while making proper documentation of the conversation.
- Used critical thinking to break down problems, evaluate solutions, and make decisions..
- Worked flexible hours across night, weekend, and holiday shifts.
Adult Probation/Surveillance Officer
Maricopa Adult Probation
Phoenix, AZ
05.2017 - 02.2021
- Monitored and assessed 73 offenders compliance through advanced surveillance technologies.
- Collaborated with law enforcement to investigate and resolve probation violations.
- Performs searches, serve warrants, make arrests, breathalyzers/urinalysis collection, and documented effort to locate absconders.
- Obtain, assemble, secure, and keep a complete file identification record of involved individual.
- Maintained log of surveillance operations, noting discrepancies or suspicious activity.
Eligibility Interviewer I-II
Arizona Department of Economic Security
Phoenix, AZ
06.2015 - 05.2017
- Conducted thorough eligibility assessments, to determine eligibility for services such as food stamps, medical assistance and cash assistance.
- Managed over 50 eligibility assessments per day, conducted in person and over the phone.
- Evaluated applicant documentation for accuracy, gathering client information such as birth certificates, SSN, taxes and other important and private information.
- Provided detailed information on program benefits and requirements, addressing inquiries from applicants effectively.
Sales Specialist Consultant
Best Buy
Phoenix, AZ
06.2012 - 06.2015
- Responsible for helping the store achieve sales objectives by 5% using effective guest service techniques.
- Responsible for operating the point-of-sale registers by accurately ringing up sales/for accuracy of cash drawer funds.
- Fill out applications on registers to determine if clients qualify for the Best Buy credit card in store.
- Analyzed customer feedback, maintain outstanding customer service, generated sales, merchandise products and support the store management team.
Education
Bachelor of Science - Criminal Justice And Criminology
Arizona State University
Tempe, AZ08-2009
High School Diploma -
Wilson/Vicki A. Romero
Phoenix, AZ05-2009
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving/Critical Thinking
- Time management
- Multitasking Abilities
Languages
English
Spanish
Timeline
Trust & Safety Investigations I-III
Uber
02.2021 - 10.2024
Adult Probation/Surveillance Officer
Maricopa Adult Probation
05.2017 - 02.2021
Eligibility Interviewer I-II
Arizona Department of Economic Security
06.2015 - 05.2017
Sales Specialist Consultant
Best Buy
06.2012 - 06.2015
Bachelor of Science - Criminal Justice And Criminology
Arizona State University
High School Diploma -
Wilson/Vicki A. Romero