Valerie Holguin
San Marcos
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
5
5
years of professional experience
Work History
Retail Sales Associate
Banana Republic Factory Outlet
06.2018 - 08.2019
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Insurance Agent
State Farm
01.2016 - 05.2018
- Built strong relationships with clients through consistent communication and excellent customer service.
- Responded to customer calls swiftly to resolve issues and answer questions.
- Efficiently managed policy renewals, ensuring timely processing and accurate coverage updates.
- Maintained high standards of customer service by building relationships with clients.
- Cross-sold insurance products to existing clients to reach sales targets.
Insurance Representative
Fred Loya Insurance
11.2014 - 12.2015
- Resolved escalated customer issues promptly and professionally, restoring confidence in our services while preserving company reputation.
- Performed policy renewal and record retention.
- Implemented strategies to optimize cross-selling opportunities among existing customers, driving revenue growth.
- Maximized policyholder satisfaction by efficiently handling claims and providing timely resolutions.
Education
Bachelor of Science - Interdisciplinary Studies
Texas A&M University-San Antonio
San Antonio, TX12-2022
Skills
- Strategic Schedule Management
- Reliability and punctuality
- Problem-solving
- Teamwork and collaboration
- Standards Adherence
- Efficient Multitasking
- Critical Thinking
- Effective Communication
Languages
Spanish
Native or Bilingual
Timeline
Retail Sales Associate
Banana Republic Factory Outlet
06.2018 - 08.2019
Insurance Agent
State Farm
01.2016 - 05.2018
Insurance Representative
Fred Loya Insurance
11.2014 - 12.2015
Bachelor of Science - Interdisciplinary Studies
Texas A&M University-San Antonio
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