Alissa Ramirez
Rocky Ford,CO
Summary
- Skilled professional with background in CSR and Sales. Experience includes customer service, direct sales, negotiation and conflict resolution. Strengths lie in understanding client needs, problem-solving abilities, and building strong customer relationships. Demonstrated success in increasing customer satisfaction and driving sales growth.
- Motivational leader and organizational problem-solver with great supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Great leader, and team member. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
- Dependable crew member with experience and well-developed critical thinking, problem-solving and organizational skills. Great communicator and team player trained in operating cash registers and serving customers. Keeping a good attitude, no matter the situation, providing a great experience for customers.
- Kind Caregiver with experience addressing physical and emotional needs. Keeping up with day to day activities that clients are incapable of handling. Grocery shopping, housework, cooking, cleaning, etc. Familiar with scheduling and managing appointments, coordinating household support and offering caring companionship. Well-organized with medications and physically fit to handle any client need.
- Successful warehouse manager offering strong background in supervising and mentoring several employees in exceptionally large distribution warehouse settings. Talented in promoting safety, accuracy and company rules when monitoring employee performance and training new employees. Accomplished in performing regular inventory counts and maintaining records with high level of accuracy.
Overview
14
14
years of professional experience
Work History
Retail Sales Associate
The Halloween Smoke Shop
La Junta, Colorado
01.2025 - Current
- Operated point-of-sale systems accurately to process payments from customers.
- Offered suggestions for additional items that may be of interest to customers.
- Greeted customers upon entering the store and provided assistance.
- Maintained a clean work environment by sweeping, dusting, vacuuming and mopping floors.
- Developed strong relationships with customers by providing excellent customer service while building a loyal client base.
Warehouse Supervisor
Tivoli Brewing Company
La Junta , Colorado
10.2023 - 09.2024
- Ensured appropriate staffing levels to meet production demands.
- Maintained and updated inventory records accurately.
- Monitored warehouse operations to ensure accuracy and efficiency.
- Developed and implemented safety policies and procedures for the warehouse team.
- Coordinated with other departments to ensure smooth flow of materials.
- Provided leadership to motivate staff members to achieve performance goals
- Led weekly meetings to discuss production goals and safety protocols.
- Trained new employees on proper packaging techniques and procedures.
- Analyzed data from previous weeks' production runs to identify areas for improvement.
- Kept a clean & organized work area
Digital Marketer
Self Employed Web
La Junta, CO
03.2023 - 08.2023
- Developed and implemented digital marketing strategies to increase website traffic, engagement, and conversions.
- Created and managed online campaigns across multiple platforms including Google AdWords, Facebook Ads, and LinkedIn Ads
- Analyzed customer data to identify trends in purchasing behavior and create targeted email campaigns.
- Managed SEO initiatives including keyword research, content optimization, link building and competitor analysis.
- Designed landing pages optimized for lead capture to support ongoing marketing efforts.
- Planned and executed social media campaigns on platforms such as Twitter, Instagram and YouTube.
- Produced engaging video content for use in paid advertising campaigns.
Manager
Mcdonalds
La Junta, CO
01.2018 - 01.2019
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
Watress/Busser
Mexico City Experience
La Junta , Colorado
08.2017 - 06.2018
- Greeted customers and answered questions about menu items.
- Provided assistance to other bussers or waitstaff when needed.
- Provided quick and efficient clearing of tables between courses.
- Performed daily side work such as polishing silverware, folding napkins and restocking condiments.
- Assisted servers with stocking supplies, setting up for service and cleaning duties.
- Maintained cleanliness of restaurant dining area throughout shift.
- Maintained a friendly attitude towards customers at all times.
- Wiped down and cleaned chairs, booths, and highchairs.
Crew Member
McDonald's
La Junta, CO
01.2017 - 01.2018
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Care Provider
Hildebrand Home Care
La Junta, CO
01.2016 - 12.2017
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Engaged with patients and families to provide emotional support and daily living instruction.
- Laundered clothing and bedding to prevent infection.
- Prepared healthy meals for to meet unique nutrition needs.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Maintained safety by eliminating hazards and correcting issues.
- Provided personal care and companionship to elderly clients in their homes.
- Helped clients maintain a clean and safe living environment by performing household tasks such as laundry and light housekeeping.
Crew Member
Sonic
Rocky Ford, CO
04.2016 - 12.2016
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Took orders from patrons and input selections into store computer system.
- Packaged menu items into bags or trays and placed drink orders into carriers.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality quality control checklist.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Cashier
Rocky Ford Food Market
Rocky Ford, CO
10.2015 - 04.2016
- Operated cash register or POS system to receive payment by cash, check and credit card.
- Accepted cash and credit card payments, issued receipts and provided change.
- Answered customer questions and provided store information.
- Collected payments and provided accurate change.
- Delivered high level of customer service to patrons using active listening and engagement skills.
- Helped customers find specific products, answered questions and offered product advice.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity
- Stocked shelves with merchandise when needed.
Crew Member
Sonic
Rocky Ford, CO
01.2012 - 01.2014
- Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.
- Wiped down tables and equipment, swept and refilled stock.
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Esthetician Certification - Esthetics
Otero Junior College
La Junta, CO 01.2025 - 06.2025
Digital Marketing Certificate -
The Roadmap
La Junta, CO05.2023
Phlebotomist Certification -
Otero Junior College
La Junta, CO07.2019
GED -
Otero Junior College
La Junta, CO08.2017
Medical Administration Certificate -
Colorado QMAP Training
La Junta02.2017
Skills
- Performance Management
- Strategic Planning
- Business Administration
- Workforce Management
- Staff Development
- Marketing
- Schedule Preparation
- Verbal and Written Communication
- Sales and Marketing
- Employee Training and Development
- Team Leadership
- Staff Management
- Time Management
- Customer Relationships
- Business Development
- Assembly and production
- Warehouse Safety
- Warehouse Organization
- Order Management
- Staff Training
- People Skills, building trust with customers
- Positive attitude
Languages
English
Native/ Bilingual
Spanish
Limited
Timeline
Retail Sales Associate
The Halloween Smoke Shop
01.2025 - Current
Esthetician Certification - Esthetics
Otero Junior College
01.2025 - 06.2025
Warehouse Supervisor
Tivoli Brewing Company
10.2023 - 09.2024
Digital Marketer
Self Employed Web
03.2023 - 08.2023
Manager
Mcdonalds
01.2018 - 01.2019
Watress/Busser
Mexico City Experience
08.2017 - 06.2018
Crew Member
McDonald's
01.2017 - 01.2018
Crew Member
Sonic
04.2016 - 12.2016
Care Provider
Hildebrand Home Care
01.2016 - 12.2017
Cashier
Rocky Ford Food Market
10.2015 - 04.2016
Crew Member
Sonic
01.2012 - 01.2014
Digital Marketing Certificate -
The Roadmap
Phlebotomist Certification -
Otero Junior College
GED -
Otero Junior College
Medical Administration Certificate -
Colorado QMAP Training