Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Hood

Lagrange

Summary

Service-oriented delivery professional with demonstrated record of road safety and clean driving history. Familiar with logging daily activities, coordinating customer paperwork and collecting payment. Plans and manages efficient routes to maximize deliveries and customer satisfaction.

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience
2003
2003
years of post-secondary education

Work History

Delivery Driver

Mahavir Swami LLC
Lagrange
06.2025 - Current
  • Delivered persciptions efficiently to various locations in a timely manner.
  • Navigated routes using GPS technology for optimal delivery paths.
  • Communicated with customers regarding delivery schedules and changes.

School Bus Driver

Keystone Local Schools
Lagrange
08.2016 - Current
  • Safely transported students to and from school and events daily.
  • Conducted pre-trip inspections to ensure bus safety and compliance.
  • Maintained clear communication with dispatch regarding route changes and delays.
  • Enforced safety protocols for student boarding and exiting the bus.
  • Assisted students with special needs during transit for optimal comfort.
  • Reported mechanical issues promptly for timely repairs and maintenance.
  • Developed positive relationships with students, parents, and staff members.
  • Managed student behavior on the bus to maintain a safe environment.
  • Transported students to school in a timely manner while keeping assigned route schedule.
  • Obeyed DOT rules and regulations and local laws to maximize safety.

Customer Service Manager

Advance America
Vermilion
01.2010 - 08.2016
  • Led customer service team in resolving client inquiries and complaints.
  • Implemented customer feedback systems to improve service quality.
  • Coordinated daily operations to ensure efficient service delivery.
  • Analyzed customer service metrics to identify improvement areas.
  • Facilitated regular team meetings to discuss challenges and strategies.
  • Maintained knowledge of financial products and services for effective support.
  • Established strong relationships with customers to foster loyalty and trust.
  • Provided exceptional customer service to ensure customer satisfaction.
  • Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Assisted staff with resolving complex customer issues and implementing targeted solutions.

Education

Certificate Of Completion - Massage Therapy

Ohio Business College
09.2006 - 05.2008

Clearview High School
Lorain, OH

Diploma - Technical Drafting

Lorain County Joint Vocational School
Oberlin, OH
08.1997 - 06.1999

Skills

  • Route optimization
  • Vehicle maintenance
  • GPS navigation
  • Safety compliance
  • Customer relationship management
  • Time management
  • Incident reporting
  • Work scheduling
  • Team collaboration
  • Problem solving
  • Effective communication
  • Conflict resolution
  • Attention to detail
  • Customer interaction
  • Exceptional written and verbal communication skills
  • Weather adaptability
  • Dispatch communication
  • Positive attitude
  • Record keeping
  • Punctual and reliable
  • Clear communication

Timeline

Delivery Driver

Mahavir Swami LLC
06.2025 - Current

School Bus Driver

Keystone Local Schools
08.2016 - Current

Customer Service Manager

Advance America
01.2010 - 08.2016

Certificate Of Completion - Massage Therapy

Ohio Business College
09.2006 - 05.2008

Diploma - Technical Drafting

Lorain County Joint Vocational School
08.1997 - 06.1999

Clearview High School

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