Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Isaacs

Summary

Adept at managing critical operations, I excel in communication and dispatching procedures.


Overview

11
11
years of professional experience

Work History

Driver Supervisor

Greyhound
09.2024 - Current
  • Responsible for overseeing a specific group of drivers and monitoring performance and dispatch. This role involves managing the day-to-day functions of the Driver workforce and ensuring pool compliance, effective employee/labor relations, driver retention, and safety performance. Ensures compliance with safety standards, adherence to all DOT and FMCSA regulations.

Dispatcher

Southeast Area Transit
07.2018 - Current
  • Responsible for ensuring that bus operators and operations effectively support safe and efficient transit service throughout the New London County area
  • This includes supervising operators, addressing customer service issues, managing schedules, and providing clerical support
  • Maintains an updated list of buses and assigned drivers
  • Also responsible for maintaining continuous communication via two-way radio and telephone with transportation, administrative, and building personnel, as well as keeping an accurate log of daily events
  • In addition, schedules daily bus route coverage, assigns substitute drivers, and collaborates with transportation staff to relay route information.

Police Administrative Assistant

Town of Old Lyme
10.2015 - 10.2021
  • Perform administrative duties to support police operations, functions, and programs
  • Provide administrative assistance to the Resident State Trooper and other police personnel
  • Hired, staffed, and managed the beach ranger program
  • Prepares response letters for Resident State Trooper; maintains police email and inquiries made from the public and other agencies
  • Handle basic financial transactions, including billing, invoicing, ordering supplies, and receiving monies
  • Maintains all Police personnel training records, administrative calendar, and schedules appointments
  • Manage payroll

Social Service Coordinator

Town of Old Lyme
07.2013 - 10.2016
  • Provide confidential assistance to, and advocacy for the Town of Old Lyme residents in need of critical and essential services; to perform assessments and serve as a community resource for referrals and assistance
  • Provide confidential intake and assessment services and advice to adults and their families as requested
  • Refer clients to appropriate agencies, programs, and services
  • Make outreach and home visits as needed
  • Provide clients with information and application assistance to access federal, state and local programs and services; to address needs in the areas of health, housing, food, employment, fuel emotional and financial with such programs as Medicare, Medicaid, food stamps, energy assistance, Connpace, etc
  • Prepare and administer operating budgets and grants for the department; present budget to the First Selectman, Board of Selectman, and Board of Finance
  • Submit reports to Town Officials and state agencies as requested

Education

Bachelor of Science - Human Development & Family Studies

University of Connecticut
Storrs, CT
05-2003

Skills

  • Communication
  • Dispatching procedures
  • Critical thinker
  • Dispatching personnel

Timeline

Driver Supervisor

Greyhound
09.2024 - Current

Dispatcher

Southeast Area Transit
07.2018 - Current

Police Administrative Assistant

Town of Old Lyme
10.2015 - 10.2021

Social Service Coordinator

Town of Old Lyme
07.2013 - 10.2016

Bachelor of Science - Human Development & Family Studies

University of Connecticut

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Valerie Isaacs