Valerie Janzen
Chesterfield,VA
Summary
Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.
Overview
5
5
years of professional experience
Work History
Owner/Coach
Backyard Swim
06.2017 - 09.2020
- Taught all levels of swimmers proficiency in swim strokes
- Managed the day-to-day books of a business
Aquatics Manager
Aqua-Tots
10.2016 - 06.2017
- Managed a Staff of 15 Aquatic Teachers and Lifeguards
- Oversaw Day-to-Day Operations of a Swim School
- Managed Customer Service Relations including Customer Escalations
Receptionist
Peak ENT
05.2016 - 09.2016
- Balanced Phones, Emails, and Billing of Customers
- Trained New Staff on the Front End of the Office
- Interacted with Doctors, Nurses, and Corporate Leaders
Member Services Consultant
Planet Fitness
10.2015 - 05.2016
- Performed My Work with Little to No Supervision
- Performed Maintenance on Equipment and Facilities
- Used Problem-Solving and Customer Relation Skills to meet Clients' Needs
- Achieved Sales Quota for New Memberships
Education
BS - Exercise and Wellness
Brigham Young University
04.2016
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
Volunteer Experience
- Captain, BYU Swim Team
- Intern, Now I Can Foundation, Physical Therapist Assistant
Timeline
Owner/Coach
Backyard Swim
06.2017 - 09.2020
Aquatics Manager
Aqua-Tots
10.2016 - 06.2017
Receptionist
Peak ENT
05.2016 - 09.2016
Member Services Consultant
Planet Fitness
10.2015 - 05.2016
BS - Exercise and Wellness
Brigham Young University
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