Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Jarmer

Albany,OR

Summary

Dynamic and detail-oriented professional with extensive experience in appointment coordination at NES. Proven ability to enhance patient scheduling efficiency and ensure HIPAA compliance. Strong organizational skills and a commitment to exceptional customer service have consistently improved patient satisfaction. Recognized for effective problem-solving and teamwork in fast-paced environments.

Overview

11
11
years of professional experience

Work History

Medical Scheduler

NES
07.2022 - 08.2025
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed cancellations or no-shows efficiently, proactively filling open slots with patients from waitlists or urgent care needs.
  • Followed up with patients to reschedule missed appointments.
  • Ensured compliance with HIPAA regulations while handling sensitive patient information during all aspects of appointment scheduling processes.
  • Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
  • Maintained accurate patient records for proper tracking of patient history and treatment.
  • Resolved conflicts in scheduling or resource allocation quickly and professionally, minimizing disruptions to daily operations.

Shift Lead

Jimmy John's
10.2020 - 06.2022
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Trained new employees on company policies, procedures, and best practices for optimal performance.

Host

Old Chicago Pizza
09.2019 - 03.2020
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Assisted servers with food delivery during peak hours to ensure timely service for all guests.

Daycare Teacher

KinderCare Learning Centers
08.2015 - 09.2019
  • Sanitized toys and play equipment each day to maintain safety and cleanliness.
  • Provided a safe and nurturing environment for children, regularly monitoring indoor and outdoor spaces for potential hazards.
  • Actively encouraged children to develop their communication, problem-solving and social skills.
  • Maintained tidy environment to comply with cleanliness and sanitation standards.
  • Developed strong relationships with parents through regular communication about their child''s progress and needs.
  • Assisted in preparation of meals and snacks to provide children with proper nutrition.
  • Oversaw daily transitions between various activities such as snack time, outdoor playtime, naptime ensuring smooth operation of daily schedule.
  • Instructed children in health and personal habits, such as eating, resting, and toileting.
  • Utilized positive reinforcement strategies to encourage appropriate behaviors among students while minimizing disruptions or conflicts.
  • Gathered materials and resources to prepare for lessons and activities.

Server

Bonaventure Assisted Living
04.2014 - 09.2015
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Maintained clean and organized dining areas to uphold restaurant hygiene standards.
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Education

GED -

Portland Community College
Portland, OR
06.2015

Skills

  • Appointment coordination
  • Reception oversight
  • HIPAA compliance
  • Strong organization
  • Patient scheduling
  • Data entry
  • Insurance verification
  • Data entry proficiency
  • Follow-up skills
  • Teamwork
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking Abilities
  • Reliability
  • Excellent communication
  • Critical thinking
  • Organizational skills
  • Active listening
  • Cash handling
  • Patient care coordination
  • Staff leadership
  • Appointment scheduling
  • Adaptability

Timeline

Medical Scheduler

NES
07.2022 - 08.2025

Shift Lead

Jimmy John's
10.2020 - 06.2022

Host

Old Chicago Pizza
09.2019 - 03.2020

Daycare Teacher

KinderCare Learning Centers
08.2015 - 09.2019

Server

Bonaventure Assisted Living
04.2014 - 09.2015

GED -

Portland Community College

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Valerie Jarmer