Valerie Jimenez
Pico Rivera,CA
Summary
Organized and dependable team-member successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
Work History
Bakery Worker
Adorable French Bakery
04.2024 - 07.2024
- Monitored counter and display inventory by replacing stock and requesting new products from kitchen to keep areas well-stocked for maximum sales.
- Provided superior customer service to promote guest satisfaction, brand loyalty, and consistent revenue.
- Packaged customer purchases with care to facilitate easy carrying and prevent product shifting.
- Collected payments accurately with cash, debit and credit card, using Point of Sale system to process transactions.
- Engaged in friendly conversation with customer to better uncover individual needs.
Receptionist
Forefront Dermatology (Formerly: DSMG)
07.2022 - 03.2024
- Welcomed patients with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Operated multi-line telephone system to answer and direct high volume of calls.
- Managed multiple tasks and met time-sensitive deadlines.
- Confirmed appointments, communicated with patients, and updated patient records.
- Helped office staff prepare patient charts for internal patient-related use.
Intake Specialist
College Hospital Cerritos
08.2010 - 06.2022
- Answered phone calls to collect, verify, record and process patient information such as demographics, insurance, and referral information to initiate admitting process.
- Worked with clinical and operations teams to facilitate patient placement and obtain appropriate services for patients.
- Trained and supervised new intake staff to deliver patient-admitting process.
- Offered compassionate and attentive guidance to patients during crisis situations (suicide hotline).
- Built relationships with community hospitals for timely service referrals.
Education
No Degree - Botanical Medicine
Pasadena City College
Pasadena, CAHigh School Diploma -
El Rancho High School
Pico Rivera, CA06.2010
Skills
- Communication abilities
- Customer/Client relations
- Work Prioritization
- Telephone Etiquette
- Flexible Schedule
- Team Collaboration
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Bakery Worker
Adorable French Bakery
04.2024 - 07.2024
Receptionist
Forefront Dermatology (Formerly: DSMG)
07.2022 - 03.2024
Intake Specialist
College Hospital Cerritos
08.2010 - 06.2022
No Degree - Botanical Medicine
Pasadena City College
High School Diploma -
El Rancho High School
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