VALERIE JORDAN
CASSELBERY,FL
Summary
I seeking a position as a Front Office Clerk which will utilize my 40 years experience as a Secretary/Receptionist. I am detail oriented, efficient and organized with the ability to complete any job with the highest level of quality.
I possess excellent customer service skills, excellent telephone skills and speak clear and precise English language.
I have excellent written and oral communication skills and a strong work ethic.
I worked 20 years at the University of South Florida and retired in 2022 working various customer service positions.
Prior to that I worked 21 years at Pennsylvania Power Company and retired in 2022 as a Customer Service Representative.
Overview
19
19
years of professional experience
Work History
Administrative Payroll Specialist
USF College of Education
Tampa, Florida
09.2003 - 04.2022
- Assist in maintaining accurate employee records and payroll documentation.
- Process payroll data for faculty and staff using automated systems.
- Support the preparation of payroll reports for management review.
- Collaborate with HR to ensure compliance with payroll policies and procedures.
- Verify timesheets and resolve discrepancies before payroll processing.
- Respond to employee inquiries regarding payroll-related issues and concerns.
- Participate in training sessions on payroll software and best practices.
- Ensure confidentiality of sensitive employee information throughout all processes.
- Reviewed timesheets for accuracy and completeness prior to processing payroll.
- Created and maintained employee records, including new hires, terminations, salary changes, and tax withholding forms.
- Provided timely customer service support to employees regarding questions about their paychecks or other payroll issues.
Education
Some College (No Degree) - Executive Secretarial
Youngstown College of Business
Youngstown, OH09-1975
Skills
- Payroll administration
- Employee record management
- Customer service support
- Problem solving
- Attention to detail
- Effective communication
- Exceptionally organized
- Telephone and email etiquette
Timeline
Administrative Payroll Specialist
USF College of Education
09.2003 - 04.2022
Some College (No Degree) - Executive Secretarial
Youngstown College of Business
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