Valerie Jury
Flagstaff,AZ
Summary
Knowledge and dedicated customer service professional with extensive experience in hospitality industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
5
5
years of professional experience
Work History
Grandmas Attic
Kristen Little
Omak , WA
09.2022 - 06.2023
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Stocked merchandise, clearly labeling items, and arranging according to size and color.
- Cleaned counters, machines, utensils, and seating areas daily.
- Controlled line and crowd with quick, efficient service.
Coulee Playland
Hal Rauch
Electric City, WA
05.2020 - 10.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items
- Restocked and organized merchandise
- Collected and authorized payments of guests
- Issued Washington State hunting and fishing licenses in accordance with all state regulations and laws.
- Managed reservations for the campground that consisted of more than 75 camp spots.
- Ensured all watercraft rentals had appropriate contracts and paperwork completed for insurance and licensing purposes.
- Oversaw the sale and insurance of propane, fuel, and daily boaters licenses.
Barista
Colville Tribe Summer Youth Program
Nespelem, WA
06.2018 - 09.2018
- Maintained and operated espresso machines, blenders, commercial coffee brewers, and other equipment.
- Memorized recipes for specialty coffee beverages and seasonal offerings.
- Satanized equipment and wiped down counters.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Set and achieved goals for professional development and advancement.
- Cultivated to recall customers names and address each by name.
Education
Criminal Justice
Northern Arizona University
Flagstaff, AZ08-2025
Some College (No Degree) - General Studies
Wenatchee Valley College
Wenatchee, WASkills
- Store Opening and Closing
- POS system operations
- Conflict Resolution
- Espresso machine operation
- Speedy and efficient
- Hospitality service expertise
References
Grandmas Attic
Kristen Little
509-322-5702
Coulee Playland
Hal Rauch
509-633-2671
Colville Tribal Youth Program
Employment and Education Department
509-634-2200
Timeline
Grandmas Attic
Kristen Little
09.2022 - 06.2023
Coulee Playland
Hal Rauch
05.2020 - 10.2020
Barista
Colville Tribe Summer Youth Program
06.2018 - 09.2018
Criminal Justice
Northern Arizona University
Some College (No Degree) - General Studies
Wenatchee Valley College