Valerie Kaiser
Bettendorf
Summary
My career focus has always been in customer service, whether face-to-face or by telephone.
I'm seeking a position that allows me to continue, in a different environment, rather than in an office or work-from-home setting. I've been retired for more than a year, after working for State Farm for over 30 years, and I am anxious to get back into the workforce. I am adaptable and learn quickly. I have a strong work ethic, and effective communication skills. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
19
19
years of professional experience
Work History
Underwriting Assistant
State Farm
Bettendorf
04.2015 - 09.2024
- Performed data entry functions to track information such as payments, account updates and customer interactions.
- Entered and maintained risk information in various information systems.
- Managed a portfolio of clients by providing customer service support related to their policies.
- Reviewed policy details and updated records in State Farm's underwriting system.
- Managed correspondence with clients to gather required documentation efficiently.
- Supported the underwriting team by organizing files and maintaining databases accurately.
- Communicated effectively with team members to clarify policy requirements and guidelines.
- Trained new staff on underwriting procedures and company protocols as needed.
- Collaborated with other departments such as Claims or Accounting when necessary.
- Performed due diligence by assessing data.
- Entered data into underwriting database to track activity during process.
- Participated in training sessions related to products, services and processes.
- Organized documents needed for underwriting decisions and prepared summaries of findings.
Subrogation Service Assistant
State Farm
Bloomington
05.2005 - 03.2014
- Assisted customers with policy inquiries and claims processing.
- Managed incoming calls, ensuring prompt and accurate communication.
- Resolved customer issues efficiently, maintaining service quality standards.
- Provided administrative support to enhance team productivity.
- Collaborated with team members to streamline service processes effectively.
- Resolved customer complaints promptly and efficiently.
- Worked in close collaboration with team members to ensure customers received high-quality service.
Education
High School Diploma -
Central High School
Davenport, IA06-1977
Skills
- Customer focus
- Problem solving
- Team work
- Interpersonal communication
- Dependable
- Learns quickly
Affiliations
Empowering Abilities Booster Member & Volunteer
Timeline
Underwriting Assistant
State Farm
04.2015 - 09.2024
Subrogation Service Assistant
State Farm
05.2005 - 03.2014
High School Diploma -
Central High School