Valerie Kimmel
Store Manager
Fairfield,CA
Summary
High-energy Store Manager bringing extensive experience in retail settings. Set and enforced consistent standards to maintain staff satisfaction and meet performance targets. Dynamic relationship-builder with organized nature and sound judgment focused on maximizing team efficiency. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Store Manager
Sunglass Hut 1170 Napa Outlet
04.2014 - Current
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth. Seven employees have been promoted to store managers in two regions.
- Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
- Collaborated with other managers to develop company-wide initiatives aimed at improving overall performance across all locations.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
Store Manager
Sunglass Hut 1678 Vacaville Outlet
08.2009 - 04.2014
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly. seven employees were promoted to store manager.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Store Manager
Sunglass Hut 4382 Solano Mall
03.2009 - 08.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
Store Manager
Sunglass Hut 6053 Down Town Plaza
01.2009 - 03.2009
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Organized special events such as seasonal sales promotions to drive foot traffic into the store and increase sales opportunities.
- Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
MBA - Business And Human Resources
University Phoenix
Sacramento, CA09.2004
Bachelor of Arts Special Major - Textile, Apparel, Fashion Marketing
State University, Sacramento
Sacramento, CA06.1994
Skills
- Outstanding Communication Skills
- Personnel Development
- Policies and Procedures
- Employee Training
- Talent Recruitment
- Team Development
Accomplishments
- Achieved The Silver Investigations Excellence in Partnership Coin through effectively helping with exemplary contributions to the EssilorLuxottica Field Investigations Group and dedication to protecting our associates, customers, and assets. My results inspired the creation of The Silver Investigations Excellence in Partnership Coin achievement. I am the first recipient to achieve the recognition Certificate and the The Silver Investigations Excellence in Partnership Coin.
Timeline
Store Manager
Sunglass Hut 1170 Napa Outlet
04.2014 - Current
Store Manager
Sunglass Hut 1678 Vacaville Outlet
08.2009 - 04.2014
Store Manager
Sunglass Hut 4382 Solano Mall
03.2009 - 08.2009
Store Manager
Sunglass Hut 6053 Down Town Plaza
01.2009 - 03.2009
MBA - Business And Human Resources
University Phoenix
Bachelor of Arts Special Major - Textile, Apparel, Fashion Marketing
State University, Sacramento
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