Valerie Kimsey
Summary
Experienced Pharmacy Technician focused on collaborating for team success with knowledgeable and friendly support. Offers multifaceted administrative and retail experience, positive nature and strong problem solving and conflict resolution skills.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Remote Pharmacy Technician
Alto Pharmacy
02.2026 - Current
- Daily prescription processing in a remote environment, ensuring strict compliance with HIPAA regulations.
- Assisted with virtual patient interactions to support prescription processing. Aided in insurance adjudication processes for timely approvals. Collaborated with healthcare teams to improve patient care delivery.
- Practice secure remote workflow compliance with state board regulations and company policy.
- Directed patients through telephone consultations on medication refills and pharmacy benefits.
Pharmacy Technician
HEB Pharmacy
05.2024 - 02.2026
- Provide excellent customer service to patients and healthcare professionals. Manage high volume inbound and outbound calls. Triage prescriptions and perform data entry. Process insurance claims and apply discount cards. Fill prescriptions and adhere to HIPAA law.
- Processed medication orders accurately and efficiently, ensuring patient safety and compliance with regulations.
- Assisted pharmacists in preparing prescriptions, verifying dosages, and packaging medications for distribution.
- Conducted inventory management by monitoring stock levels, placing orders, and managing expired products.
- Trained new pharmacy technicians on operational procedures and best practices for customer service.
- Collaborated with healthcare professionals to resolve medication-related issues and optimize patient care outcomes.
Pharmacy Care Representative
HEB Pharmacy
05.2019 - 05.2024
- Assisted with patient inquiries regarding medications and insurance. Managed incoming calls and resolved customer complaints. Performed administrative tasks and adhered to regulations.
Bank Teller
Value Bank
10.2018 - 05.2019
- Processed deposits and withdrawals, balanced cash drawer. Maintained confidentiality and provided exceptional customer service. Handled digital banking issues and verified checks.
Pharmacy Cashier - Stocker
Costco Wholesale Corp.
10.2014 - 04.2017
- Processed shipments, stocked shelves, maintained inventory. Provided customer service and verified pricing accuracy.
Education
AAS - Psychology
Del Mar College
Skills
- HIPAA Compliance
- Insurance Processing
- Order Processing
- Insurance Documents
- Payments
- Computer Savvy
- Customer Support
- Resolution Support
- Pharmacy Operations
- Support
Certification
- TSBP #385126 Exp: 2027-03-31
- PTCB: CPhT -30299757 Exp: 2027-03-31
Languages
Spanish - Professional
Timeline
Remote Pharmacy Technician
Alto Pharmacy
02.2026 - Current
Pharmacy Technician
HEB Pharmacy
05.2024 - 02.2026
Pharmacy Care Representative
HEB Pharmacy
05.2019 - 05.2024
Bank Teller
Value Bank
10.2018 - 05.2019
Pharmacy Cashier - Stocker
Costco Wholesale Corp.
10.2014 - 04.2017
AAS - Psychology
Del Mar College