Joann Morales
Waxahachie,TX
Summary
Highly skilled and certified pharmacy technician with expertise in immunization and inventory management. Possessing CPR, AED, and BLS certifications, equipped to handle emergency situations. Authorized to work in the US for any employer, bringing a strong work ethic and dedication to providing exceptional patient care.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Remote Pharmacy Technician
Medix/Alto Pharmacy
02.2025 - 03.2025
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Entered and processed patients' prescriptions into internal system.
- Collected co-payments or full payments from customers.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Certified Pharmacy Technician (CPhT)
CVS Health
08.2023 - 01.2025
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Collected co-payments or full payments from customers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Entered and processed patients' prescriptions into internal system.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted, measured, and compounded medications following standard procedures.
- Counted and labeled prescriptions with correct item and quantity.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Managed opening and closing duties for pharmacy.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
Pharmacy Technician Trainee
Ultra Care Pharmacy
07.2023 - 08.2023
- Locate, dispense, pack, and label a prescribed medication for a patient
- Collect information needed to fill a prescription from customers or health professionals
- Stocking, labeling, maintaining records, processing prescriptions, and other duties as needed
- Responsible for ensuring the availability of medication and delivering medications to the right patients
- Customer service, communication, and inventory management
- Works closely with pharmacists and other healthcare professionals
- Counted, measured, and compounded medications following standard procedures.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Stocked, labeled, and inventoried medication to keep accurate records.
CNA - Certified Nursing Assistant
Rehabilitation and Senior Living
01.2009 - 07.2021
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Offered immediate assistance in emergency and routine paging situations to evaluate needs and deliver care.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Delivered individualized patient care by recording vital signs, documenting observations, administering treatments, and evaluating patient needs.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Participated in fun group activities with patients to boost mood, improve overall memory, and provide light entertainment.
- Helped clean and prepare patient consultation rooms to maintain hygiene standards
- Completed activities of daily living for patients unable to self-care, and assisted those with limited mobility in completing tasks.
- Followed directions of licensed nurses to administer medications and treatments.
- Documented patient information and care activities in electronic health record.
- Changed linens in rooms, keeping spaces fresh and clean for patient health and satisfaction.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Transported patients between rooms and appointments or testing locations.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
Education
Sterile Processing Technician -
US Career Institute
07-2025
College Degree - Nursing
Concorde Career College
Grand Prairie, TX03-2021
College Degree - General Studies
Navarro College
Waxahachie, TX06.2007
High school diploma - undefined
Waxahachie High School
Waxahachie, TX05.2003
Skills
- Customer service
- Data entry
- Inventory management
- Pharmacy operations
- Workflow optimization
- Healthcare regulations
- Confidentiality and HIPAA
- Ordering and stocking medications
- Problem-solving skills
- Point of sale systems proficiency
- Medicare and medicaid process
- Team collaboration
- Operations support
- Prescription filling
- Pharmacy and customer records management
- Attention to detail
- Time management
- Conflict resolution
- Infection control practices
- Compassionate communication
- Clinical documentation
- Critical thinking
- Multitasking and organization
- Flexibility and adaptability
Certification
- Pharmacy Technician License
- AED Certification
- CPR Certification
- Pharmacy Technician Certification
- CNA
- BLS Certification
Timeline
Remote Pharmacy Technician
Medix/Alto Pharmacy
02.2025 - 03.2025
Certified Pharmacy Technician (CPhT)
CVS Health
08.2023 - 01.2025
Pharmacy Technician Trainee
Ultra Care Pharmacy
07.2023 - 08.2023
CNA - Certified Nursing Assistant
Rehabilitation and Senior Living
01.2009 - 07.2021
College Degree - General Studies
Navarro College
High school diploma - undefined
Waxahachie High School
Sterile Processing Technician -
US Career Institute
College Degree - Nursing
Concorde Career College
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