Remote Pharmacy Technician
Cashlyn Edwards
Formulation Compounding Center
Wolfe City,TX
2
years of professional experience
Early-career pharmacy technician with experience in call center support, order processing, and account updates. Skilled in resolving billing concerns, handling sensitive information, and using customer relationship systems. Known for calm, professional service and accurate recordkeeping.
Work History
Remote Pharmacy Technician
9 Months- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered customer calls for call center support
- Resolved billing questions using company service policies
- Processed orders in customer relationship system
- Explained product details to customers by phone
- Guided customers through returns and refund requests
- Escalated complex issues to supervisors and specialists
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
Baker
3 Months- Measured ingredients and followed standard recipes for breads, pastries, and desserts.
- Operated ovens, mixers, and baking equipment during daily production.
- Operated ovens and other equipment to bake products according to established recipes.
- Monitored baking times and temperatures for consistent product quality.
- Prepared dough, batter, and fillings for Sugar Emporium bakery cases.
- Packaged fresh items for display, pickup, and customer orders.
- Followed food safety guidelines while preparing all food items.
- Ensured that all health regulations were followed at all times while working in the kitchen.
- Collaborated with other bakers on staff to complete tasks efficiently within set deadlines.
Cleaner
3 Months- Cleaned Ennis-Tag & Label production floors, workstations, and common areas to ensure safe and hygienic conditions for staff.
- Sanitized equipment, surfaces, and high-touch points across label operations
- Sanitized frequented areas and equipment using approved supplies.
- Swept, mopped, and vacuumed floors to maintain clean workspaces
- Maintained cleanliness of bathrooms, including toilets, sinks, countertops, mirrors, and floors, to provide a safe and pleasant environment for all users.
- Assisted staff with keeping break rooms, restrooms, and entry areas orderly
- Restocked cleaning supplies, soap, paper products, and restroom items
- Emptied waste bins and recycled scrap materials from production areas
- Followed safety rules and cleanup procedures during shift changes
Education
High School Diploma
Skills
Prescription processing
Pharmacy software
Medication verification
Medication inventory
Pharmacy documentation
Payment processing
Customer support
Answering customer questions
Customer issue resolution
Conflict resolution
Problem-solving
Team collaboration
Oral communication
Confidentiality and HIPAA
Timeline
Remote Pharmacy Technician
Formulation Compounding Center
01.2026 - 10.2026Read More
Baker
Sugar Emporium
05.2025 - 08.2025Read More
Cleaner
Ennis- Tag & Label
01.2025 - 04.2025Read More
Wolfe City High School
High School Diploma
Read More