Valerie K. Johnson
Bel Air,MD
Summary
Organized and results-driven District Manager with more than 9 years of experience leading multiple effective teams of employees while strategically maximizing productivity, supporting the strategic direction of department programs, and maintaining operational efficiencies. Skilled at working effectively with internal and external customers.
Overview
25
25
years of professional experience
Work History
District Manager
Baltimore City Department of Social Service
01.2022 - Current
- Company Overview: Family Investment Administration - District Manager providing the administration of the direct delivery of services for the Family Investment Administration and other income support programs to eligible residents within Baltimore City
- Providing the administration of the direct delivery of services for the Family Investment Administration and other income support programs to eligible residents within Baltimore City
- Mandates the implementation of ongoing, changes, and new program requirements in order to comply with State and Federal Public Assistance programs
- Review, interpret, and discuss program requirements
- Conduct weekly and monthly staff meetings, create operating procedures and provide policy clarification
- Monitor program/policy and procedure to ensure that staff are implementing the requirements correctly and provide customer service to both internal and external customers
- Ensure compliance with federal and state policies by overseeing the timely and accurate completion of applications, redeterminations and corrective actions by meeting with the Assistant Managers, supervisors, individual case managers and utilizing state mainframe operating systems as well as regularly generated reports, Google Files, and in-house control systems
- Family Investment Administration - District Manager providing the administration of the direct delivery of services for the Family Investment Administration and other income support programs to eligible residents within Baltimore City
Assistant District Manager
Baltimore City Department of Social Service
01.2016 - 01.2022
- Company Overview: Family Investment Administration - Assistant District Manager assisting with the direct delivery of services for eligible residents
- Assist the Family Investment Administration with the direct delivery of services for eligible residents within the geographical boundaries
- Provide direct supervision of 5 units while ensuring customer service to both internal and external customers
- Directed the implementation of ongoing changes, and new program requirements to ensure compliance with Federal and State public assistance programs
- Reviewed, interpreted, and implemented program requirements
- Ensured operational efficiency, staff training and compliance, and managed the overall functioning of the center
- Family Investment Administration - Assistant District Manager assisting with the direct delivery of services for eligible residents
Family Investment Supervisor
Baltimore City Department of Social Service
01.2013 - 01.2016
- Company Overview: Family Investment Administration - Family Investment Supervisor providing oversight and guidance to a unit of Family Investment Specialists
- Provided oversight, guidance, and direction to a unit of nine (9) Family Investment Specialist for the processing unit within Family Investment Administration
- Implemented and enforced the program policy and procedures for Temporary Cash Assistance, Supplement Nutritional Assistance Program, Temporary Disability Assistance Program, and Medical Assistance
- Assigned and tracked all incoming applications and redeterminations for processing via internal reports
- Ensured program integrity by performing reviews for case managers monthly
- Reviewed, and finalized program benefit transactions to validate authorizations
- Monitored work program referrals and activities to ensure compliance
- Set expectations and completed performance evaluations at regular intervals to facilitate best practices
- Monitored and tracked employee leave with the State’s Administrative policy
- Family Investment Administration - Family Investment Supervisor providing oversight and guidance to a unit of Family Investment Specialists
Work Participation Specialist
Baltimore City Department of Social Service
01.2010 - 01.2013
- Company Overview: Work Program and Contract Unit - Work Participation Specialist assisting with Federal Work Participation and Universal Engagement Rate requirements
- Assisted the Family Investment Administration achieve Federal Work Participation and Universal Engagement Rate requirements which included analyzing and completing weekly and monthly reports, monitoring and tracking the Family Investment Centers progress and developing corrective action plans in consultation with Center Management
- Recommended and identified effective strategies to management to ensure an on-going achievement in meeting Federal and State guidelines
- Monitored and tracked the performance on service delivery Vendors and staff
- Work Program and Contract Unit - Work Participation Specialist assisting with Federal Work Participation and Universal Engagement Rate requirements
Work Activity Coordinator
Baltimore City Department of Social Service
01.2010 - 12.2010
- Company Overview: Job Development / Support Service - Work Activity Coordinator coordinating Work Experience and Community Service Programs
- Coordinated Work Experience and Community Service Programs for State Public Assistance Recipients
- Managed participant engagement and attendance to ensure compliance with federal work participation rates and universal engagement requirements
- Established and maintained work experience sites in collaboration with community organizations and state agencies to provide valuable opportunities for recipients
- Conducted outreach and met with potential employers to develop and expand employment opportunities for program participants
- Delivered tailored recruitment services and provided technical assistance to employers, ensuring alignment with program goals and employer needs
- Developed and led job search, skills training, and employment retention workshops to enhance job readiness and long-term employment success for participants
- Job Development / Support Service - Work Activity Coordinator coordinating Work Experience and Community Service Programs
Family Investment Case Manager
Baltimore City Department of Social Service
01.2000 - 01.2005
- Company Overview: Family Investment Administration - Family Investment Case Manager interviewing applicants and determining eligibility for benefits
- Interviewed applicants and determined eligibility for Cash Assistance, Medical Assistance and Supplement Nutritional Assistance Program Benefits
- Calculated appropriate benefit levels as specified for by regulation
- Assessed Customers for work program requirements and established employment development plans
- Family Investment Administration - Family Investment Case Manager interviewing applicants and determining eligibility for benefits
Education
Certified Global Career Development Facilitator -
Maryland Institute for Employment and Training Professionals
01.2006
Associate of Arts Degree - Human Service
Baltimore City Community College
01.1998
Skills
- Data Analysis
- Conflict Management
- Verbal Communication
- Written Communication
- Team Management
- Strategic Planning
- Critical Thinking
- Problem Solving
- Microsoft Office
- File Sharing Systems
- Leadership
Timeline
District Manager
Baltimore City Department of Social Service
01.2022 - Current
Assistant District Manager
Baltimore City Department of Social Service
01.2016 - 01.2022
Family Investment Supervisor
Baltimore City Department of Social Service
01.2013 - 01.2016
Work Participation Specialist
Baltimore City Department of Social Service
01.2010 - 01.2013
Work Activity Coordinator
Baltimore City Department of Social Service
01.2010 - 12.2010
Family Investment Case Manager
Baltimore City Department of Social Service
01.2000 - 01.2005
Associate of Arts Degree - Human Service
Baltimore City Community College
Certified Global Career Development Facilitator -
Maryland Institute for Employment and Training Professionals