Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Valerie Krieger

Stevens Point

Summary

Dynamic Patient Liaison at Clearway Health Solutions with a proven track record in enhancing patient satisfaction and care coordination. Skilled in data entry and relationship building, I effectively resolved patient concerns and streamlined communication, ensuring exceptional service delivery. Adept at training staff and optimizing processes to improve operational efficiency.

Overview

21
21
years of professional experience
1
1
Certification

Work History

Patient Liaison

Clearway Health Solutions
10.2022 - Current
  • Supported patients in utilizing available healthcare options.
  • Communicated effectively with medical staff to address patient needs.
  • Supported the development of informative materials for patient education.
  • Facilitated communication between patients and healthcare providers to enhance care coordination.
  • Adapted quickly to new software systems for managing patient data efficiently.
  • Trained new Patient Liaison staff members, ensuring they were well-equipped to provide exceptional service and support to both patients and healthcare teams.
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions in a professional manner.
  • Streamlined communication between patients, healthcare providers, and administrative staff for improved care coordination.
  • Provided excellent customer service to patients and medical staff.
  • Verified patient insurance eligibility and entered patient information into system.
  • Helping patients with navigating Manufacture Assistance programs
  • Doing Specialty prior authorizations for the doctors offices

Pharmacy Operations Manager

Walgreens
08.2004 - 04.2024
  • Streamlined inventory management processes to reduce discrepancies and ensure accurate medication availability.
  • Trained and mentored pharmacy staff on operational procedures and compliance protocols.
  • Coordinated scheduling of pharmacy technicians to optimize workflow and improve service delivery times.
  • Analyzed workflow inefficiencies, recommending process improvements that increased overall productivity
  • Managed budget and resources effectively to maximize profitability while maintaining a high-quality service for patients.
  • Evaluated staff performance regularly to ensure they meet established goals while providing coaching or corrective action when necessary.
  • Addressed patient complaints promptly and professionally, working collaboratively with other healthcare professionals as needed to resolve issues satisfactorily for all parties involved.
  • Optimized workflow processes within the pharmacy to reduce wait times for patients without compromising accuracy or safety standards in prescription fulfillment.
  • Ordered all pharmacy supplies and kept check on inventory levels.
  • Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
  • Trained pharmacy interns and newly hired pharmacy technicians.
  • Collaborated with store manager to maintain daily operations.

Education

Associates - Marketing

Mid-state Technical College
Wisconsin Rapids, WI
05.2006

Skills

  • Data entry proficiency
  • Assertiveness
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Team collaboration
  • HIPAA compliance
  • Verbal and written communication
  • Electronic health records
  • Relationship building
  • Phone and email etiquette
  • Insurance billing
  • Payment processing

Certification

PTCB certified

Wisconsin licensed pharmacy technician

Michigan licensed pharmacy technician

Timeline

Patient Liaison

Clearway Health Solutions
10.2022 - Current

Pharmacy Operations Manager

Walgreens
08.2004 - 04.2024

Associates - Marketing

Mid-state Technical College

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