Overview
Work History
Education
Skills
Timeline
Generic

Valerie Lane

Columbia,South Carolina

Overview

27
27
years of professional experience

Work History

Hotel Front Desk Supervisor

Baymont by WyndhamHotel
09.2023 - Current
  • Organized staff schedules according to anticipated occupancy levels, minimizing overtime costs while maintaining adequate staffing levels at all times.
  • Collaborated with housekeeping and maintenance teams to ensure timely completion of tasks and room readiness.
  • Maintained a professional and presentable front desk area, ensuring guests were greeted with a clean and welcoming environment upon arrival.
  • Streamlined check-in and check-out processes for increased efficiency and guest satisfaction.
  • Handled escalated guest complaints professionally, working towards resolution while maintaining composure under pressure.
  • Resolved guest issues promptly, ensuring a positive experience for all hotel patrons.
  • Trained new front desk staff members, improving overall team performance and knowledge.
  • Utilized problem-solving skills regularly in addressing unforeseen challenges that arose during day-to-day operations at the hotel''s front desk area.
  • Updated hotel policies as needed to comply with industry standards and local regulations, communicating these updates clearly to staff members.
  • Collected room deposits, fees, and payments.
  • Maintained well-regarded concierge services to provide guests with assistance and convenient information about local attractions.
  • Oversaw day-to-day operations of Number-room hotel with staff of Number employees.
  • Negotiated with vendors to obtain favorable rates for goods and services while maintaining good working relationships.

Shift Lead

Akebono Brake
03.2019 - 02.2020
  • Completed store opening and closing procedures and balanced tills.
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained a clean and organized work environment, ensuring safety standards were met consistently.
  • Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
  • Trained and mentored new employees to maximize team performance.
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
  • Evaluated employee performance regularly, providing constructive feedback for growth opportunities within the team structure.
  • Resolved conflicts between employees to maintain positive and productive work environments.
  • Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
  • Collected, arranged, and input information into database system.
  • Devised and implemented processes and procedures to streamline operations.

Executive Housekeeper

Baymont By Wyndham
02.2022 - 08.2023
  • Increased productivity levels by implementing time-saving strategies such as enhanced scheduling methods or task prioritization techniques.
  • Maintained excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
  • Developed and implemented effective training programs for new hires, resulting in a well-prepared and competent staff.
  • Conducted regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
  • Reduced staff turnover by creating an inclusive work environment that fostered teamwork and open communication among employees.
  • Collaborated with hotel management to address guest concerns, improving overall guest experience and retention rates.
  • Enhanced guest satisfaction by efficiently managing housekeeping operations and maintaining high standards of cleanliness.
  • Sorted, laundered and put away various laundry items.

Office Manager

William H. Cox, D.O. LLC
11.1997 - 05.2009
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
  • Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
  • Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
  • Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
  • Managed scheduling and coordination of all office meetings to ensure smooth operations and minimal conflicts.
  • Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
  • Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.

Education

Bachelor Of Communications - Marketing

Kennesaw State University
Kennesaw, GA

Skills

  • Staff training and development
  • Flexible schedule
  • Cash handling expertise
  • Complaint handling
  • Property management systems
  • Guest relations management
  • Guest relations
  • Problem-solving
  • Teamwork and leadership
  • Reliability
  • Excellent communication
  • Organizational skills
  • Decision-making
  • Food and beverage operations
  • Room inspections
  • Interviewing and hiring
  • Conflict resolution
  • Professionalism
  • Staff training
  • Adaptability
  • Project management
  • Shift scheduling

Timeline

Hotel Front Desk Supervisor

Baymont by WyndhamHotel
09.2023 - Current

Executive Housekeeper

Baymont By Wyndham
02.2022 - 08.2023

Shift Lead

Akebono Brake
03.2019 - 02.2020

Office Manager

William H. Cox, D.O. LLC
11.1997 - 05.2009

Bachelor Of Communications - Marketing

Kennesaw State University

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Valerie Lane