Valerie Lee
Colorado Springs,Colorado
Summary
Resourceful professional in the field of criminal justice and rehabilitation, known for high productivity levels and efficiency in completing tasks. Demonstrated ability to deescalate high risk clients. Possess key specialized skills including case management, risk assessment, and development of individualized treatment plans. Excel in communication, empathy, and problem-solving which are pivotal for success in navigating complex cases and fostering positive outcomes.
Overview
20
20
years of professional experience
Work History
SERGEANT - COIl
Colorado Department of Corrections
Canon City, CO
12.2023 - Current
- Guide and train assigned staff positions and recommend assignments for correctional officers while monitoring and controlling access to the facility and restricted areas.
- Promote and maintain a safe and secure environment through conscientious observation and clear communication and enforce statutes, regulations, orders, directives, and procedures.
- Manage offender behavior and encourage personal accountability through effective and professional communication while conducting work-site searches, offender counts, and controlling unauthorized contraband.
- Perform strip searches, cell searches, pat searches, shakedowns, and transportation of inmates.
- Facilitate day-to-day operations work efficiently and productively with all team members to ensure adherence to agency Administrative Regulations.
- Exhibit respect, friendliness, and willingness to help while demonstrating a passion for learning, commitment to continual improvement, attention to detail, and completion of assignments.
CORRECTIONAL OFFICER-COI
Colorado Department of Corrections
12.2022 - 12.2023
- Operated various security devices, alarms, and mechanical doors, controlled the movement of inmates during regular schedules, conducted informal and formal counts, and cross-checked and maintained logs.
- Performed searches for contraband to maintain inmate sanitation, safety, and health standards and enforced security procedures by conducting work-site searches, offender counts, strip searches, cell searches, pat searches, and shakedowns.
- Prepared and submitted required reports on emergency incidents and demonstrated body strength and agility by seizing, holding, controlling, and subduing violent, assaulting, or physically threatening persons.
- Followed proper key and tool controls, maintained documentation and storage, attended roll calls, tracked incidents using established procedures, and conveyed pertinent information to supervisors.
TELLER
Pueblo Bank & Trust
Colorado Springs, CO
06.2008 - 09.2009
- Provided knowledgeable support for day-to-day banking needs and delivered exceptional customer service with a friendly approach while retaining and acquiring customers through outstanding service.
- Managed cash transactions accurately, maintained correct drawer counts, processed deposits, withdrawals, transfers, and other banking transactions, and documented each transaction to uphold recordkeeping requirements.
- Identified suspected fraud based on behavioral and transaction markers and secured funds with careful attention to bank processes and legal requirements.
- Maintained strict compliance with banking standards, regulations, and laws, following all policies and procedures to ensure the security and integrity of transactions and balanced cash drawers at the end of each shift.
- Resolved customer service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills and provided creative solutions to customer grievances by collaborating with team members.
INBOUND SALES REPRESENTATIVE
Deluxe Corporation
Colorado Springs, CO
01.2005 - 06.2007
- Exceeded customer expectations with proactive needs assessment connected with customers effectively through high-energy and upbeat sales and conversational tactics.
- Recommended products by leveraging data on available benefits and customers' personal history and preferences and educating customers on product offerings and their benefits.
- Collaborated with team members to develop effective sales strategies, share best practices, and participate in regular team meetings and training sessions to improve product knowledge and sales techniques.
- Updated records of all interactions and customer transactions and prepared and submitted required reports on sales and customer interactions.
Education
BACHELOR'S DEGREE - CRIMINAL JUSTICE
Colorado State University Global
Colorado05-2025
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE
Peak Community College
Colorado Springs, Colorado01.2023
Skills
- Ability to analyze complex information
- Identify patterns
- Draw logical conclusions
- Prepare reports
- Excellent verbal communication skills
- Excellent written communication skills
- Providing testimony in court
- Public speaking
- Exceptional leadership skills
- First aid training
- Crisis intervention techniques
- Problem solving expertise
- Advanced defensive tactics training
- Taser training
- Motivational
- Managing teams
- Making recommendations
- Navigating complex legal issues
- Organizing tasks
- Prioritizing tasks
- Managing time efficiently
- Overseeing multiple cases
- Meeting deadlines
- Outstanding interpersonal skills
- Building rapport
- Working effectively in a team environment
- Collaborating with law enforcement agencies
- Crisis management
- Conflict resolution
- Behavioral observation
- Team collaboration
- Crisis intervention
- Risk and needs assessments
- Community resources
Core Skills And Competences
- Ability to analyze complex information, identify patterns, and draw logical conclusions to build strong cases while examining evidence, preparing reports, and ensuring the accuracy of investigations.
- Excellent verbal and written communication skills for interviewing witnesses, writing reports, providing testimony in court, and engaging in public speaking while interacting with colleagues and superiors.
- Exceptional leadership skills for overseeing operations, monitoring facilities, controlling access while managing teams, and making necessary recommendations to enhance operations.
- Proficient in navigating complex legal issues and investigative challenges, organizing, prioritizing tasks, and managing time efficiently while overseeing multiple cases and meeting deadlines.
- Outstanding interpersonal skills in building rapport with witnesses, victims, and colleagues, working effectively in a team environment, and collaborating with law enforcement agencies to ensure favorable outcomes.
Timeline
SERGEANT - COIl
Colorado Department of Corrections
12.2023 - Current
CORRECTIONAL OFFICER-COI
Colorado Department of Corrections
12.2022 - 12.2023
TELLER
Pueblo Bank & Trust
06.2008 - 09.2009
INBOUND SALES REPRESENTATIVE
Deluxe Corporation
01.2005 - 06.2007
BACHELOR'S DEGREE - CRIMINAL JUSTICE
Colorado State University Global
ASSOCIATE OF SCIENCE - CRIMINAL JUSTICE
Peak Community College