Summary
Overview
Work History
Education
Skills
Timeline
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Valerie Lopez

Miami,FL

Summary

Dynamic compliance expert dedicated to leveraging extensive expertise in regulatory compliance, risk assessment, and process optimization to enhance operational effectiveness and ensure strict adherence to industry standards.

Overview

11
11
years of professional experience

Work History

RISK & COMPLIANCE TESTING SPECIALIST III

Mr Cooper
05.2022 - 02.2025
  • Spearheaded regulatory internal audits, identifying compliance gaps and implementing corrective actions, achieving 10% improvement in adherence to industry standards.
  • Collaborated with cross-functional teams to optimize testing procedures, improving compliance efficiency by 10%.
  • Developed and facilitated compliance testing training programs for new employees, reducing onboarding time significantly.
  • Engineered and updated organizational policies and procedures to align with current regulations.

SR. RISK & COMPLIANCE SPECIALIST

Community Loan Servicing
08.2018 - 04.2022
  • Conducted independent testing and delivered accurate reviews and reports in a timely manner.
    Developed audit reports to convey findings to management and executive partners, facilitating collaboration across all defense lines.
    Served as subject matter expert, providing guidance to team members on complex issues.
    Prepared job aids and conducted training sessions for internal and offshore teams.

QUALITY ASSURANCE SUPERVISOR; QA SPECIALIST (SME)

Bayview Loan Servicing
01.2014 - 07.2018
  • Optimized workload distribution, assigning daily and weekly tasks to enhance team efficiency by 10%.
  • Cultivated strong relationships with business teams through collaboration on process enhancements.
  • Calculated key performance indicators to assess team effectiveness.
  • Conducted regular testing to ensure adherence to quality standards.
  • Reduced foreclosure processing time as subject matter expert through effective collaboration with business teams.
  • Developed high-performing team through continuous training, mentorship, and process improvement initiatives.
  • Implemented action plans to address root cause issues and enhance operational performance.

Education

Associate of Science -

Miami Dade College
Miami, FL

Paralegal Certification -

University of Miami

Skills

  • Regulatory compliance
  • Audit management
  • Risk assessment
  • Policy development
  • Compliance training
  • Data analysis
  • Quality assurance
  • Process improvement
  • Problem solving
  • Bilingual

Timeline

RISK & COMPLIANCE TESTING SPECIALIST III

Mr Cooper
05.2022 - 02.2025

SR. RISK & COMPLIANCE SPECIALIST

Community Loan Servicing
08.2018 - 04.2022

QUALITY ASSURANCE SUPERVISOR; QA SPECIALIST (SME)

Bayview Loan Servicing
01.2014 - 07.2018

Associate of Science -

Miami Dade College

Paralegal Certification -

University of Miami

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Valerie Lopez