Valerie Loudermilk
Turtletown,TN
Summary
Dedicated Customer Service processor with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skilled Customer Returns Processor with 5 years of experience managing product returns for local retailers. Track record of completing tasks with efficiency and thoroughness. Focused on supporting business productivity goals and ensuring high-quality customer service.
Overview
18
18
years of professional experience
Work History
Returns Processor/Customer Service Representative
Home Depot
02.2022 - 01.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Educated customers about billing, payment processing and support policies and procedures.
- Trained new personnel regarding company operations, policies and services.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Maintained company processing standards across 10 product lines
Lead Key Holder
Dollar General Store
04.2017 - 06.2021
- Completed store opening and closing procedures.
- Counted out cash drawers and balanced totals.
- Trained and mentored new employees.
- Opened and closed store five days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Processed cash, credit, debit, and check payments.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Monitored and restricted access to keys to maintain store security.
- Educated staff on strategies for handling difficult customers and challenging situations.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Implemented daily operating procedures to keep store clean, adequately stocked, and well-organized.
- Trained newly hired sales team in upselling techniques.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Researched issues to obtain appropriate answers to customer inquiries.
- Promoted business' development by building and maintaining relationships with new clients.
Traffic Control Flagger
Wright Brothers Construction
02.2013 - 06.2017
- Intimately familiar with flagging safety regulations and equipment as published by OSHA.
- Patiently directed motorists towards detours and alternate routes.
- Used flagging tools such as stop and slow paddle and red flag.
- Controlled flow of automotive traffic under direction of project supervisor.
- Professionally communicated with motorists stuck in stopped traffic.
- Calmly managed clearing of path during passage of emergency vehicles.
- Organized and maintained site equipment during slow hours.
- Installed warning flags and used hand signals to catch drivers' attention about hazards.
- Controlled drivers' speed, movement and routes with hand signals and signs.
- Put out barrels and cones to prevent driver access to specific roads or areas.
- Identified unsafe drivers and documented vehicle information for authorities.
Cashier /Customer Service Specialist
Walmart
04.2005 - 02.2016
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Met customer service goals and exceeded customer expectations.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Utilized POS system to handle customer cash and credit card transactions.
- Arranged and replenished service desk displays and merchandise racks to maintain appearance of store.
- Redeemed coupons to discount purchases.
- Referred to price sheets and special sale bulletins to enter price changes.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Set up new sales displays each week with fresh merchandise.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Monitored self-checkout systems and provided help in resolving complex problems.
- Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
- Identified and resolved discrepancies and errors in customer accounts.
Education
Some College (No Degree) - Business Adminstration
Ashford University
Online CoursesGED -
Ft. Pierce Central
Ft. Pierce, FL1982
Skills
- Policy and Procedure Adherence
- Closing Sales
- Prioritization
- Shipping Procedures Understanding
- System Implemente
- Managing Multiple Tasks
- Senior Leadership Support
- Credit Card Payment Processing
- Office Equipment Proficiency
- Conflict Resolution
- Store Maintenance
- Money Handling Abilities
- Records Preparation
- Filing
- Active Listening
- POS Systems and Ordering Platforms
- Staff Training
- Research
- Problem-Solving Ability
- Data Evaluation
- Process Optimization
- Proofreading
- Sales Quota Achievement
- Shipping and Understanding
- Business Development Understanding
- Critical Thinking
- Team Development
- Calm and Professional Under Pressure
- Reading Comprehension
- Service Standard Compliance
- Promotional Support
- Call Center Operations
- Computer Proficiency
- Project Management Abilities
- Refund Processing
- Customer Relations
- Microsoft PowerPoint
- Schedule Mastery
- Grammar
- Documentation
- Quality Assurance Controls
- Product Organization
- Retail Sales Customer Service
- Order Fulfillment
- Report Preparation
- Multi-Line Telephone Operation
- Professional Telephone Demeanor
- Customer Consulting
- Receiving Support
- Invoice Preparation and Processing
- Stocking and Replenishing
- Typing Proficiency
- Delivery Scheduling
- Administrative and Office Support
- Lotus Notes
- Quality Control
- POS Systems Expertise
- Building systems and services
- Service standard compliance
Additional Information
Osha Certified
Languages
Albanian
Spanish
Limited Working
Timeline
Returns Processor/Customer Service Representative
Home Depot
02.2022 - 01.2023
Lead Key Holder
Dollar General Store
04.2017 - 06.2021
Traffic Control Flagger
Wright Brothers Construction
02.2013 - 06.2017
Cashier /Customer Service Specialist
Walmart
04.2005 - 02.2016
Some College (No Degree) - Business Adminstration
Ashford University
GED -
Ft. Pierce Central
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