Valerie Love
Monroe,MI
Summary
Highly motivated Customer Service professional with a proven ability to build lasting customer relationships and contribute to business growth. A champion of strong communication, active-listening, empathy, problem-solving skills, fostering trust, and resolving customer inquiries efficiently. Thrives in executing tasks while maintaining a positive attitude and collaborative spirit while contributing to a high-performing customer service team.
Overview
23
23
years of professional experience
Work History
Family Enrollment Couselor
TEKsystems
04.2025 - Current
- Communicated effectively via telephone, email, and chat with prospective customers.
- Delivered supportive and knowledgeable assistance to students with academic or personal concerns.
- Updated, entered, and reviewed customer data.
- Understood and thoroughly explained services provided to customers and potential customers.
Client Success Agent
National Debt Relief
01.2025 - 03.2025
- Recommended solutions to complex situations through research and critical thinking and escalated customer to supervisor for enhanced support.
- Supported customer questions and issues by gathering data, analyzing needs, evaluating possible resolutions and implementing best solutions.
- Participated in ongoing training to learn new products and enhance skills to optimize customer support delivery.
- Responded proactively and positively to rapid change.
Customer Care Advocate
Pearl Interactive Network
08.2024 - 01.2025
- Utilize standard technology such as a telephone and web browser.
- Assist callers with completing online applications and submit them electronically to the plan provider for processing.
- May be required to work holidays. Overtime may be required.
- Perform other related duties as assigned.
- Consistently met and exceeded performance metrics for response time and customer satisfaction.
- Provided excellent customer service and support over the phone.
Customer Service Representative
RemX
12.2022 - 06.2023
- Managed high volume of customer inquiries and resolved issues efficiently.
- Utilized strong communication skills to assist customers with product information and troubleshooting.
- Maintained positive relationships with clients through attentive and personalized service.
- Processed orders and returns accurately and in a timely manner.
- Demonstrated ability to handle challenging situations with professionalism and empathy.
Telephone Interviewer
American Directions Research Group
08.2021 - 12.2022
- Interviewed survey participants with professionalism and courtesy.
- Conducted telephone surveys for market research company.
- Recorded responses accurately and efficiently.
- Ensured strict adherence to confidentiality guidelines while handling sensitive information.
- Followed established scripts and protocols to ensure consistency in data gathering.
Customer Care Advocate
Bread Financial
01.2017 - 08.2021
- Managed a high volume of customer inquiries via phone, email, and chat.
- Resolved customer complaints and issues in a timely and professional manner.
- Provided product support and assistance to customers with troubleshooting.
- Maintained accurate and detailed records of customer interactions and transactions.
- Engaged in active listening with customers, confirming and clarifying information to provide comprehensive support.
Education
Associate of Science - Business Administration
Colorado Technical University
Colorado Springs, CO06-2020
Skills
- Adaptability
- Empathy
- Active listening
- Zendesk
- Multitasking
- Problem-solving
- Conflict resolution
- Time management
- Salesforce CRM
- Effective communication
- Attention to detail
- Hospitality and accommodation
Timeline
Family Enrollment Couselor
TEKsystems
04.2025 - Current
Client Success Agent
National Debt Relief
01.2025 - 03.2025
Customer Care Advocate
Pearl Interactive Network
08.2024 - 01.2025
Customer Service Representative
RemX
12.2022 - 06.2023
Telephone Interviewer
American Directions Research Group
08.2021 - 12.2022
Customer Care Advocate
Bread Financial
01.2017 - 08.2021
Associate of Science - Business Administration
Colorado Technical University
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