Valerie Luna
Rancho Cucamonga,California
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product management and financial analysis.
Overview
2
2
years of professional experience
Work History
Honda Product Specialist
Spreen Honda
01.2024 - Current
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Trained new sales staff members on company policies, procedures, and best practices in customer service delivery.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Sales Associate
Bath & Body Works
09.2023 - 01.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
Receptionist
Luna Brothers Drywall
05.2023 - 08.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
Sanitation Crew Member
Target Distribution Center
02.2022 - 04.2023
- Maintained neat, clean and sanitized work areas.
- Reduced the risk of cross-contamination by properly cleaning and sanitizing equipment, surfaces, and utensils.
- Followed company and OSHA safety protocols for handling and disposing of hazardous materials.
- Worked with team members from multiple departments to maintain strict cleanliness standards.
Education
Aesthetician
Salon Success Academy - Upland
Upland, CA09.2024
Skills
- Customer Engagement
- Product Training
- Product Launches
- Pricing strategy
- Outstanding interpersonal skills
- Problem-Solving
- Teamwork and Collaboration
- Friendly and Patient
- File Management Software
Timeline
Honda Product Specialist
Spreen Honda
01.2024 - Current
Retail Sales Associate
Bath & Body Works
09.2023 - 01.2024
Receptionist
Luna Brothers Drywall
05.2023 - 08.2023
Sanitation Crew Member
Target Distribution Center
02.2022 - 04.2023
Aesthetician
Salon Success Academy - Upland
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