Jordan Vogler
311 Echo Ridge Lane, Pilot Mountain,NC
Summary
Proactive Product Specialist with advanced problem-solving skills and technical aptitudes. Effective at working independently and as a contributing member of a team. Talented in day-to-day product testing and competitive research.
Overview
7
7
years of professional experience
Work History
Product Specialist
SkyTrak Golf
01.2024 - Current
- Product Development Liaison: Acted as a key liaison between the product development team and marketing, gathering insights, feedback, and requirements to improve existing products and develop new ones. Collaborated closely with cross-functional teams to align product visions, features, and enhancements to meet customer needs and business goals.
- Firmware, Hardware, and Software Testing: Tested and identified issues with firmware, hardware, and software to ensure that SkyTrak products met the highest quality standards. Conducted thorough and comprehensive testing of products to detect bugs, usability issues, and potential areas for improvement.
- Lead Product Tester: Took the lead in testing and ensuring the quality of additional products and features as they were introduced, acting as the point person for product quality assurance.
- Workflow Process Assistance: Assisted the team in streamlining workflow processes and optimizing productivity to meet project deadlines efficiently.
- Educational Content Production: Created informative and engaging educational content related to SkyTrak hardware and software for both customer-facing and internal use. Developed documentation, guides, and training materials to aid customers and internal teams in understanding and utilizing SkyTrak products effectively.
- User Forums and Support Interface: Was present and actively engaged in user forums, answering product-related questions and providing excellent customer support. Acted as an interface for sales, marketing, and support teams, addressing their queries related to SkyTrak products.
- Influencer and Affiliate Management: Managed affiliate partnerships to generate revenue of $1.3 million within a 9-month period. Collaborated closely with influencers to promote the latest software and simulation offerings. Developed and executed a comprehensive content strategy highlighting product features and benefits, emphasizing affordability and the value proposition.
Community Manager
SkyTrak Golf
09.2022 - 12.2023
- Community Engagement: Proven ability to foster and nurture online communities by responding to inquiries and building relationships with community members.
- Social Media Management - Proficient in managing and growing social media platforms, including Facebook Twitter, Instagram, and YouTube.
- Content Creation: Skilled in producing engaging and relevant content for social media, forums, and other community platforms. Proficient in Premiere Pro and After Effects.
- Customer Support: Demonstrated expertise in providing exceptional customer support within the community, addressing concerns, troubleshooting issues, and ensuring positive user experiences.
Content Specialist
SkyTrak Golf
10.2018 - 09.2022
- Content Strategy: Proven ability to develop and execute content strategies that drive engagement, increase brand awareness, and support business goals.
- SEO and Analytics: Proficiency in utilizing analytics to analyze data, track content performance, and make data-driven decisions for continuous improvement.
- Audience Research: Skilled at conducting audience research to identify target demographics and preferences, leading to content that resonates with the intended audience.
- Branding: Ensuring consistent brand messaging across all content channels to reinforce brand identity
Golf Professional
Allen Burton Golf Academy
04.2017 - 10.2018
- Coaching: Effective at tailoring lessons to meet the specific needs and goals of each student.
- Customer Service: Ability to create a welcoming and inclusive atmosphere.
- Communication: Excellent communication skills, capable of engaging with diverse audiences during lessons and presentations.
Education
Sports Management -
Lenoir Rhyne University
01.2018
Skills
- Product Knowledge
- Product Demonstrations
- Customer Engagement
- Competitive Analysis
- Market Analysis
- Product Training
- Content Strategy
- Audience Engagement
- Brand Development
- Analytics and Reporting
- Content Creation
References
- James Cooke, Director Digital & Demand Generation, Mack Trucks, 919-414-2489, jamesrolandcooke@gmail.com
- Seth Frack, VP Software Development, FlightScope, 336-577-6276, sfrack@gmail.com
Timeline
Product Specialist
SkyTrak Golf
01.2024 - Current
Community Manager
SkyTrak Golf
09.2022 - 12.2023
Content Specialist
SkyTrak Golf
10.2018 - 09.2022
Golf Professional
Allen Burton Golf Academy
04.2017 - 10.2018
Sports Management -
Lenoir Rhyne University
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