Summary
Overview
Work History
Education
Skills
Theatrical Experience
Personal Information
Timeline
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Harry Winsome

Summary

Reliable and upbeat employee successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organisational strengths, time management and work ethic.

Overview

3
3
years of professional experience

Work History

Product Specialist

Apple
09.2018 - 12.2021
  • Provided proactive, individualised customer service skills, as demonstrated through facilitating complete solutions for a wide variety of clientele, effectively and empathetically triaging high velocity customer traffic, communicating effectively with both individuals and small groups.
  • Demonstrated high visual merchandising standards using meticulous attention to detail.
  • Maintained a highly-detailed understanding of product knowledge; regularly kept up to date on available services to uncover customer needs on a daily basis.
  • Took on responsibilities beyond the scope of my role, including training in Back of House/inventory procedures and regularly performing said procedures.
  • Boosted customer retention by providing exceptional product support and addressing user concerns.
  • Assisted with demonstrations for new products across Apple's range to showcase functionality to customers.
  • Responded to customer inquiries and provided technical assistance over the phone and in person.
  • Installed and configured operating systems and applications on customer's devices.

Assistant Tutor

Australian Theatre for Young People (ATYP)
08.2019 - 12.2019
  • Designing lesson plans around textual analysis of Shakespearean and Contemporary Australian works, accessible for children aged 12-15.
  • Using a strong understanding of English Literature to nurture student's interests in numerous texts through the exploration of language and thematic devices.
  • Confidence in adapting to different learning and engagement styles from student to student, balancing the needs of an individual and the wider group with ease.
  • Assisted lead tutor in developing personalised lesson plans, resulting in improved student comprehension and retention.
  • Promoted a positive learning environment for all students through encouraging student initiative, highlighting and championing diversity in the learning materials presented to students and recognising the successes of students.

Education

Bachelor of Arts - Bachelor of Performing Arts (Stage And Screen)

Actors Center Australia
12.2026

Certificate II - Auslan

TAFE NSW
2023

Skills

    Sales Expertise

  • Exceeding Customer Expectations, Customer Service, Customer Needs Assessment

    • Outstanding Interpersonal Skills

  • Friendly and Patient, Problem Solving, Strong Communication, Dispute Mediation, De-Escalation Techniques, Professional Telephone Demeanor

    • Technical Expertise

  • Help Desk Support, Software Installation, Device Configuration

    • Product Knowledge

  • Product and Service Sales, Product Demonstration, Apple Products and Services Knowledge, Microsoft Applications Proficiency, Brand Awareness

    • Collaboration and Teamwork

  • Organizational Skills, Teamwork Abilities, Adaptable and Flexible, Delegation Skills, Emotional Intelligence

    • Merchandising

  • Visual Merchandising, Retail Merchandising, Attention to Detail, New Merchandise Presentation

    • Inventory Management

  • Loss Prevention, Inventory and Stocking, Product Inventory Counts, Cycle Counting, Maintaining Stock Levels, Pricing and Signage Updates, Order Fulfillment

Theatrical Experience

Actor

2014 - 2024

Able to work cohesively and productively with others as a team in a wide variety of roles, e.g. actors, directors, producers., Confident with performing and presenting to large groups as to individuals, and adapting to differing ranges of receptiveness, experience and interests with ease., Able to retain large amounts of new information on the fly and memorise comprehensive texts and directions., Possess a wide breadth of knowledge on classic literature and contemporary texts, extremely experienced in succinctly communicating this knowledge to others.

Personal Information

Citizenship: Australian Citizen

Timeline

Assistant Tutor

Australian Theatre for Young People (ATYP)
08.2019 - 12.2019

Product Specialist

Apple
09.2018 - 12.2021

Bachelor of Arts - Bachelor of Performing Arts (Stage And Screen)

Actors Center Australia

Certificate II - Auslan

TAFE NSW

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Harry Winsome