Levi Freeman
Carthage,NC
Summary
Dynamic Product Specialist with a proven track record at Sherwin Williams Co, enhancing product knowledge and sales through effective training and customer engagement. Excelled in optimizing pricing strategies and product positioning, coupled with outstanding interpersonal skills and technical acumen. Achieved significant improvements in customer retention and sales performance, demonstrating exceptional problem-solving and teamwork abilities.
Overview
6
6
years of professional experience
Work History
Product Specialist
Sherwin Williams Co
10.2020 - Current
- Assisted with demonstrations for Product or Service to showcase functionality.
- Supported sales representatives during client meetings by providing expert knowledge on specific features or functionalities of the given product line.
- Trained and provided coaching to Number junior team members.
- Boosted customer retention by providing exceptional product support and addressing user concerns.
- Continually expanded knowledge of Product or Service product line.
- Logged phone numbers and email addresses to contact customers for follow-ups.
- Researched product's technical specifications and accurately communicated information.
- Optimized inventory management, ensuring timely availability of products for customers.
- Collaborated with sales teams to develop effective selling strategies and materials, boosting sales performance.
- Optimized product pricing strategies to maximize profitability while maintaining competitive edge.
- Developed comprehensive product training materials, significantly improving team knowledge and customer support quality.
- Analyzed sales data to identify trends and opportunities for product improvement and innovation.
- Engaged directly with key clients to gather product feedback, fostering strong relationships and repeat business.
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Researched and identified solutions to technical problems.
- Reviewed and analyzed customer feedback, incorporating valuable suggestions into future product iterations.
Auto Mechanic
Ole Steel
04.2019 - 08.2019
- Improved vehicle performance by diagnosing and repairing a wide range of automotive issues.
- Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
- Maintained a safe working environment by adhering to safety procedures and proper use of tools and equipment.
- Maintained vehicle records by recording service and repairs.
- Collaborated with team members to complete complex repairs, ensuring optimal vehicle functionality.
- Enhanced customer satisfaction by providing timely and accurate repair services for various makes and models.
- Protected company reputation by consistently following ethical practices when performing all job duties.
- Performed routine maintenance and repair of vehicles, trailers and other motorized and educational program equipment.
- Worked closely with service advisors to provide accurate repair estimates, thoroughly explaining necessary work to customers.
- Exceeded quality standards by diligently inspecting completed repairs to ensure long-lasting results.
- Updated job knowledge by participating in educational opportunities and reading technical publications.
Education
GED -
Sandhills Community College
Pinehurst, NC05.2019
Skills
- Customer engagement
- Product training
- Product launches
- Pricing strategy
- Product demonstrations
- Product positioning
- Product lifecycle management
- Outstanding interpersonal skills
- Product marketing
- Sales expertise
- Sales support
- High technical skills
- Public relations
- Excellent positive attitude
- Customer service
- Problem-solving
- Teamwork and collaboration
- Customer needs assessment
- Friendly and patient
- Customer communication and empathy
- Organizational skills
- Collaborative team player
Languages
Spanish
Elementary
Timeline
Product Specialist
Sherwin Williams Co
10.2020 - Current
Auto Mechanic
Ole Steel
04.2019 - 08.2019
GED -
Sandhills Community College
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