Hi, I’m
Valerie Machovec
Evans,CO
The thing that I have learned is that vulnerability is at the center of fear and shame, but it is also at the center of joy and gratitude and love and belonging.
Brené Brown
Summary
Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.
Professional retail worker with solid experience and readiness for this role. Adept at handling transactions, providing exceptional customer service, and maintaining clean and organized workspace. Strong focus on teamwork and adapting to changing needs to achieve results. Reliable, efficient, and capable of building positive customer relationships.
Knowledgeable [Desired Position] with solid background in retail operations and customer service, consistently ensuring accurate transactions and positive customer interactions. Proven ability to manage high-volume transactions efficiently and resolve issues promptly. Demonstrated strength in cash handling and communication skills.
Overview
9
years of professional experience
Work History
Sprouts Farmers Market
Cashier (Sales and Related)
09.2024 - Current
Job overview
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and provided exceptional service.
- Helped customers complete purchases, locate items, and join reward programs.
Charles Schwab
Customer Financial Services Representative
11.2023 - 05.2024
Job overview
- Resolved customer inquiries regarding password changes and routed them to the appropriate team member.
- Documented customer interactions accurately to maintain comprehensive service records.
- Delivered prompt service to prioritize customer needs.
Summit Pharmacy
Pharmacy Clerk
09.2022 - 04.2023
Job overview
- Provided exceptional customer service by answering inquiries and resolving issues promptly.
- Provided exceptional service to diverse customers through clear communication, empathy, and cultural sensitivity skills.
- Ensured accurate data entry of patient information and prescriptions, contributing to reduced errors in medication dispensing.
Bank Of England - Ricketts Team
Mortgage Banker
09.2021 - 05.2022
Job overview
- Evaluated borrower financial profiles to determine loan eligibility and risk assessment.
- Facilitated communication between clients and loan processing teams to ensure efficient application handling.
- Developed customized mortgage solutions based on client needs and market trends.
- Conducted thorough market research to stay updated on lending products and industry regulations.
- Hired to work in a 100% remote environment.
American Pacific Mortgage Corporation
Mortgage Loan Officer
08.2019 - 09.2021
Job overview
- Evaluated client financial profiles to determine loan eligibility and risk assessment.
- Assisted clients in completing mortgage applications, ensuring accuracy and compliance with regulations.
- Collaborated with real estate agents to facilitate smooth transaction processes for clients.
- Provided ongoing support throughout loan processing, addressing client inquiries and concerns promptly.
- Developed and implemented marketing campaigns to generate new business opportunities.
The Charleston Company
Copy Editor
08.2016 - 08.2019
Job overview
- Edited and proofread diverse content for clarity, grammar, and consistency.
- Collaborated with Senior Editors to refine messaging and enhance overall quality.
- Ensured adherence to style guides across various publications and platforms.
Education
McNary High SchoolKeizer, OR
High School Diploma
University Overview
- Completed AP course in Accounting.
Arapahoe Community CollegeLittleton, CO
Associate of Arts from English Language And Literature
University Overview
- Phi Theta Kappa Colorado Regional President
- Phi Theta Kappa Colorado All-Academic Team
- Phi Theta Kappa Sigma Phi Vice President of Leadership
- Phi Theta Kappa Guistwhite Scholarship Recipient
Metropolitan State University of DenverDenver, CO
Bachelor of Arts from English Literature
University Overview
- Extracurricular Activities: Rocky Mountain Medieval and Renaissance Conference as a peer-reviewed participant, two years in a row.
Skills
- Customer service
- Cash handling
- Point-of-sale systems
- Transaction processing
- Team collaboration
- Time management abilities
- Empathy and patience
- Records maintenance
- Friendly, positive attitude
- Teamwork and collaboration
- Loan eligibility assessment
Languages
English
Native or Bilingual
Interests
- Enjoying the art of baking and pastry-making, experimenting with recipes.
- Crafting and DIY Projects
- Sharing travel tips, recommendations, and insights with fellow enthusiasts.
- Enjoy participating in Tai Chi for overall physical and mental well-being.
Timeline
Cashier (Sales and Related)
Sprouts Farmers Market
09.2024 - Current
Customer Financial Services Representative
Charles Schwab
11.2023 - 05.2024
Pharmacy Clerk
Summit Pharmacy
09.2022 - 04.2023
Mortgage Banker
Bank Of England - Ricketts Team
09.2021 - 05.2022
Mortgage Loan Officer
American Pacific Mortgage Corporation
08.2019 - 09.2021
Copy Editor
The Charleston Company
08.2016 - 08.2019
McNary High School
High School Diploma
Arapahoe Community College
Associate of Arts from English Language And Literature
Metropolitan State University of Denver
Bachelor of Arts from English Literature