Valerie Madison
Rancho Cucamonga,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
10
10
years of professional experience
Work History
Account Manager
GHM LOGISTICS LLC
10.2015 - Current
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Learned and adapted quickly to new technology and software applications.
- Worked flexible hours across night, weekend, and holiday shifts.
- Excellent communication skills, both verbal and written.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.
- Posted daily receipts and payments in accordance with corporate protocols.
Bookkeeper
Law Office Of Willie W. Williams, ESQ.
03.2014 - 12.2023
- Reduced financial discrepancies, effectively reconciling bank accounts and organizing information into accounting software.
- Input financial data and produced reports using [Software].
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Established QuickBooks accounting system to reflect accurate financial records.
- Prepared monthly bank reconciliations to ensure accurate representation of company''s financial position.
Education
Master of Arts - Public Health
University of La Verne
La Verne, CABachelor of Arts - Liberal Studies
Bethune Cookman College
Daytona Beach, FL05.2000
Associate of Arts - Liberal Arts
Los Angeles Trade Technical College
Los Angeles, CA12.1997
High School Diploma -
John Marshal High School
Pasadena, CA06.1986
Skills
- Remote Office Availability
- Professional telephone demeanor
- Recordkeeping strengths
- Calm and Professional Under Pressure
- Bookkeeping
- General Ledger Management
- Understanding Customer Needs
- Billing Adjustments and Refunds
- Bookkeeping Principles
- File and database management
- Customer Service
Timeline
Account Manager
GHM LOGISTICS LLC
10.2015 - Current
Bookkeeper
Law Office Of Willie W. Williams, ESQ.
03.2014 - 12.2023
Master of Arts - Public Health
University of La Verne
Bachelor of Arts - Liberal Studies
Bethune Cookman College
Associate of Arts - Liberal Arts
Los Angeles Trade Technical College
High School Diploma -
John Marshal High School
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