Valerie Martinez
Ontario,CA
Summary
Motivational leader and problem-solver with strong supervisory, team building, and customer service skills. Proven ability to quickly implement positive changes to drive company success. Expertise in hiring qualified candidates for the various roles within the company.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Claims Team Manager- ER Service First
Automobile Club of Southern California
Long Beach, CA
11.2023 - Current
- Monitored team performance and provided feedback to individual members on their progress.
- Developed and implemented strategies to improve customer service satisfaction for the Claims Team.
- Reviewed, analyzed, and reported on team performance data for management review.
- Identified areas of improvement within the department and recommended solutions as needed.
- Recruited and trained new employees to meet job requirements.
- Interviewed prospective employees and provided input to HR on hiring decisions.
Team Manager
Automobile Club of Southern California
Costa Mesa, CA
03.2022 - 11.2023
- Develop and implement team-building strategies to promote collaboration and cohesion.
- Monitor team performance, track progress towards goals, identify areas of improvement and provide feedback to employees.
- Provide guidance, coaching and mentoring to individual team members as needed to help them reach their full potential.
- Set objectives for teams based on organizational goals; monitor performance against targets; provide feedback and take corrective action when needed.
- Collaborate with other managers across the organization in order to identify best practices that can be implemented at all levels.
Human Resources Consultant II
Automobile Club of Southern California
Costa Mesa, CA
03.2018 - 03.2022
- Developed recruitment strategies to attract top talent and created job postings.
- Conducted new hire orientations, ensuring a smooth onboarding process.
- Reviewed job applications and selected qualified candidates for interviews.
- Informed job applicants of duties and responsibilities, compensation and benefits.
- Hired employees and processed hiring-related paperwork.
- Developed or implemented recruiting strategies to meet current or anticipated staffing needs.
- Addressed harassment allegations, work complaints or other employee concerns.
Senior Admissions Representative
Alta Colleges
Upland, CA
01.2015 - 09.2015
- Developed relationships with high school counselors, alumni, and other partners to increase student recruitment.
- Conducted campus tours and provided information to prospective students and their families.
- Documented, maintained and tracked prospective student applications.
- Participated in one-on-one meetings with prospective students to discuss admissions process.
- Thoroughly reviewed admissions applications and evaluated credentials to approve students for enrollment.
Career and Technical Education Teacher
Pomona Unified School District
Pomona, CA
01.2008 - 01.2015
- Developed and implemented lesson plans based on curriculum objectives.
- Assessed student performance through tests, quizzes, and other assessments.
- Provided individualized instruction to meet the needs of all students.
- Encouraged critical thinking skills and problem-solving strategies among students.
- Collaborated with colleagues to plan lessons that integrate various subject areas into a cohesive unit of study.
- Supervised after school activities such as clubs or sports teams.
- Organized parent conferences throughout the year to discuss student progress.
- Participated in professional development workshops related to teaching methods or curriculum changes.
Education
Designated Subjects Teaching Credential -
University of San Diego
San Diego, CA11.2010
Some College (No Degree) - Psychology
Argosy University
Orange, CASkills
- Process Improvement
- Staff Management
- Employee Development
- Team Building
- Task Delegation
- Interpersonal Relations
- Goal Setting
- Employee Coaching and Mentoring
- Complex Problem Solving
- Decision-Making
- Team Leadership
- Talent Acquisition
Accomplishments
- 2021 President's Elite Honoree
- 2022 Aspiring Leaders Graduate
- 2023 Q1 & Q2 recipient of Top Team Manager trip to Cancun, MX
Certification
- California Insurance Licensed
Timeline
Claims Team Manager- ER Service First
Automobile Club of Southern California
11.2023 - Current
Team Manager
Automobile Club of Southern California
03.2022 - 11.2023
Human Resources Consultant II
Automobile Club of Southern California
03.2018 - 03.2022
Senior Admissions Representative
Alta Colleges
01.2015 - 09.2015
Career and Technical Education Teacher
Pomona Unified School District
01.2008 - 01.2015
Designated Subjects Teaching Credential -
University of San Diego
Some College (No Degree) - Psychology
Argosy University
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