Valerie Mashburn
Waynesville
Summary
Experienced support professional prepared for this role, bringing strong focus on team collaboration and achieving results. Skilled in providing personalized care, communication, and problem-solving. Known for flexibility and reliability, adapting to changing needs seamlessly. Proven ability to foster positive, supportive environment.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Pulaski County Group Home
Crocker, MO
11.2025 - Current
- Assisted individuals with daily living activities, promoting independence and enhancing quality of life.
- Implemented behavioral strategies to support individuals in managing challenging behaviors effectively.
- Maintained accurate documentation of individuals care and incidents, ensuring adherence to regulatory standards.
- Advocated for individual rights, facilitating communication between families, staff, and external service providers.
- Trained new staff on best practices in direct support, elevating overall quality of care provided.
- Monitored clients' overall health and well-being and noted significant changes.
Bank Teller
The Maries County Bank
Richland, MO
11.2017 - 08.2025
- Cashed customer checks, verified identification and checked account balances in accordance with bank policy.
- Identified customer financial needs, goals and objectives and offered appropriate financial products to suit needs.
- Conducted special service and account transactions for customers, including ordering checks and placing stop payment orders.
- Entered transactions into computer and issued customer receipts.
- Explained bank services, financial products and applicable fees to customers.
- Provided exceptional customer service, resolving inquiries and issues to enhance client satisfaction.
Medical Support Assistant
Mercy Hospital Springfield
Springfield, MO
05.2016 - 07.2017
- Answered telephone calls, recording accurate messages and relaying to designated staff.
- Communicated pertinent information and potential problems to physicians and nurses.
- Collected patient healthcare data, including vital signs, weight, chief complaints and pain assessment.
- Verified accurate patient demographic and insurance information to enter into electronic medical system.
- Performed preliminary physical tests to accurately record results in patient history summary.
- Maintained strict confidentiality, adhering to HIPAA regulations while handling sensitive patient information.
Medical Support Professional
Arc Of The Ozarks
Springfield, MO
08.2012 - 03.2016
- Maintained clean and well-organized environment for client happiness and safety.
- Transported clients to doctor's appointments and errands.
- Enhanced patient wellbeing by supporting participation in recreational activities.
- Monitored client's well-being, safety and comfort under physician direction.
- Documented current patient information to update vital signs, behaviors and eating habits.
- Aided with mobility and independence for disabled individuals and continually monitored safety.
- Documented client progress in charts and logbooks.
- Checked mail, shopped for groceries and handled bill payments.
- Cared for wounds by changing bandages, dressings and binders to promote healing.
Education
Some College (No Degree) - Nursing Science
Ozarks Technical Community College
Springfield, MOAssociate of Science - Registered Nursing
Missouri State University
Springfield, MO05-2029
High School Diploma -
Laquey R-V High School
Laquey, MO05-2012
No Degree - License Practical Nursing
Waynesville Career Center
Waynesville, MOSkills
- Medical training
- Medication administration
- Money Handling
- Exceptional customer service
- Excellent communication skills
- Strong work ethic
- Health and safety requirements
- Patient care
- Multitasking and organization
- Empathy and patience
- Behavioral support
- Charting and documentation
Accomplishments
- Collaborated with the Neurology Unit C at Mercy Springfield hospital to achieve the Daisy Award in 2017.
Certification
Certified First Aid and CPR.
Timeline
Direct Support Professional
Pulaski County Group Home
11.2025 - Current
Bank Teller
The Maries County Bank
11.2017 - 08.2025
Medical Support Assistant
Mercy Hospital Springfield
05.2016 - 07.2017
Medical Support Professional
Arc Of The Ozarks
08.2012 - 03.2016
High School Diploma -
Laquey R-V High School
Some College (No Degree) - Nursing Science
Ozarks Technical Community College
Associate of Science - Registered Nursing
Missouri State University
No Degree - License Practical Nursing
Waynesville Career Center