Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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Valerie Mason

San Antonio,BEXAR

Summary

Qualified elementary English language arts teacher seeking to combine an extensive background in education and a Master's in Public Administration into a program analyst position;

Overview

7
7
years of professional experience

Work History

Customer Service Representative, Sr.

United Healthcare
San Antonio, TX
01.2019 - Current
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided guidance and recommended solutions to member inquiries for medicaid dental insurance plans.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Preferred Substitute Teacher, All Levesl

San Antonio Independent School District
San Antonio, Texas
08.2018 - 12.2018
  • Instructed students in all five content areas primarily for fourth and fifth grade students;
  • Provided feedback on all student written work;
  • Utilized quantitative and data analysis methods to track student progress and adjust instruction as needed;
  • Communicated with parents on quarterly basis on student progress;
  • Filled in for regular classroom teacher on short notice

English Composition Teacher, Grade 7

Dilley Independent School District
Dilley , Texas
08.2017 - 05.2018
  • Instructed students subject-specific material, learning strategies and social skills.
  • Organized, designed and implemented English composition instruction for 6 classes of seventh grade students;.
  • Assessed student progress by administering tests and evaluating results using quantitative and data analysis methods;
  • Attended all district .meetings and student activities

Certified Substitute Teacher, All Levels

Northside Independent School District
San Antonio , Texas
08.2015 - 05.2017
  • Collaborated with teaching staff to implement coordinated educational strategies;
  • Filled in on short notice for regular classroom teachers;
  • Adjusted instruction to meet student needs;
  • Used Microsoft Excel and Gradespeed to maintain detailed records of student progress, attendance and assignments in teachers absence.

Education

Master of Arts - Public Administration, MPA

University of Texas At San Antonio
San Antonio, Texas
06.2013

Bachelor of Arts - Journalism And Spanish

The American University
Washington, DC
05.1991

Skills

  • Complaint resolution
  • Professional telephone demeanor
  • Creative problem solving
  • Training development aptitude

Accomplishments

Consistently ranked in the top 3 on a private label line of business; achieved a rating of 5 for the past two years from managers as well as qualified for all bonuses.














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Timeline

Customer Service Representative, Sr.

United Healthcare
01.2019 - Current

Preferred Substitute Teacher, All Levesl

San Antonio Independent School District
08.2018 - 12.2018

English Composition Teacher, Grade 7

Dilley Independent School District
08.2017 - 05.2018

Certified Substitute Teacher, All Levels

Northside Independent School District
08.2015 - 05.2017

Master of Arts - Public Administration, MPA

University of Texas At San Antonio

Bachelor of Arts - Journalism And Spanish

The American University

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Valerie Mason