Valerie Matlak
Albrightsville,PA
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
21
21
years of professional experience
Work History
Stay at Home Mom
09.2012 - Current
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at time management and scheduling for cyber schooling an active 11 year old who plays little league and does travel baseball.
Assistant Store Manager
Hallmark Creations
06.2005 - 11.2011
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Streamlined inventory management with regular audits, accurate ordering, and efficient stock organization.
- Increased employee retention, training staff in effective customer service techniques and product knowledge.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Spearheaded staff recruitment efforts, interviewing candidates for open positions and selecting top talent to join the team.
- Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Sales Lead
Hallmark Creations
05.2004 - 06.2005
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Enhanced team productivity by providing ongoing coaching, mentoring, and motivation to staff members.
- Developed customer loyalty through exceptional service, resulting in increased repeat business.
- Managed inventory effectively, ensuring optimal stock levels for high-demand products.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Addressed and resolved customer concerns promptly, fostering trust, satisfaction and loyalty among clients.
Sales Associate
Hallmark Creations
05.2003 - 05.2004
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Education
Associate of Applied Science - Business Administration Specialization in Accounti
Berkeley College
Little Falls, NJ09.2004
Skills
- Active Listening
- Clerical Support
- Research
- Attention to Detail
- Calm Under Pressure
- Time Management
- Customer Relations
- Team management
- Customer service
- Analytical thinking
Timeline
Stay at Home Mom
09.2012 - Current
Assistant Store Manager
Hallmark Creations
06.2005 - 11.2011
Sales Lead
Hallmark Creations
05.2004 - 06.2005
Sales Associate
Hallmark Creations
05.2003 - 05.2004
Associate of Applied Science - Business Administration Specialization in Accounti
Berkeley College
Similar Profiles
Mohanad Abdel-RahmanMohanad Abdel-Rahman
Academic Peer Tutor at NAAcademic Peer Tutor at NA
Shlomo JaffeShlomo Jaffe
Highschool Math Tutor at NAHighschool Math Tutor at NA
Madeline CookMadeline Cook
Babysitter at NABabysitter at NA
CLÉLIA CROZE-LABBECLÉLIA CROZE-LABBE
Baby sitter at NABaby sitter at NA
Danielle HenesDanielle Henes
Stylist at SmartStyle Hair SalonStylist at SmartStyle Hair Salon