Valerie McKendree
De Leon Springs,FL
Summary
Experienced professional with a strong background in technology-related roles. Proficient in company specific software, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success.
Overview
9
9
years of professional experience
Work History
Talent Acquisition Specialist
Lowe’s Companies
Mooresville, North Carolina
02.2022 - 07.2022
- Designed and executed targeted recruitment campaigns to fill high-volume and niche positions.
- Participated in team meetings to discuss current recruitment initiatives.
- Selected qualified job applicants or referred to managers to make hiring recommendations.
- Conducted initial phone screens and coordinated interview schedules with hiring managers.
- Developed and implemented innovative talent acquisition strategies to attract and retain top talent.
- Maintained applicant tracking system records and updated candidate information as needed.
- Developed and maintained relationships with hiring managers to understand their talent needs.
Claims Research and Recovery Representative
Ventra Health
Ormond Beach, Florida
10.2017 - 02.2022
- Verified accuracy and integrity of motor vehicle and workers' compensation claims through careful research and analysis.
- Performed follow up activities on unpaid claims with insurance companies or other third party payers by phone or written correspondence.
- Completed and submitted appeals for denied claims.
- Communicated with insurance representatives to complete claims processing or resolve problems.
- Researched discrepancies between billed charges and payments received from insurance companies or other third party payers.
- Contacted insurance providers to verify insurance information and obtain billing authorization.
- Investigated past due invoices and delinquent accounts to generate revenues and reduce number of unpaid and outstanding accounts.
- Completed efficient drop and bulk filing to maintain well-organized and easily accessed systems
- Coordinated communications between patients, billing personnel and insurance carriers.
- Submitted appeals using provider portals and phone communication
- Answered incoming calls regarding billing inquiries from patients and or providers in a professional manner.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Consistently met daily performance goals set by management team members
Retail Department Manager
Dick’s Sporting Goods
Daytona Beach, Florida
11.2013 - 09.2017
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Provided training on product knowledge, POS systems operation and customer service techniques.
- Produced thorough, accurate and timely reports of project activities.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Collaborated with corporate headquarters on special projects related to store promotions or advertising initiatives.
- Utilized various software and tools to streamline processes and optimize performance.
Education
High School Diploma -
Deland High School
DeLand, FL01-2013
Some College (No Degree) - Education, Business
Daytona State College
Daytona Beach, FLSkills
- Recruitment
- Onboarding support
- Application screening
- Verbal and written communication
- Clerical support
- Medical billing technology
- Medical record security
- Records maintenance
- HIPAA compliance
- Claims processing
- Patient account analysis
- Electronic health record software
- Medical terminology
- Data entry
- Customer service
- CPT code modifiers
- Training and mentoring
- Retail operations
- Cash handling
- Inventory management
- Productivity maximization
- Visual merchandising
- Microsoft office and outlook proficiency
Timeline
Talent Acquisition Specialist
Lowe’s Companies
02.2022 - 07.2022
Claims Research and Recovery Representative
Ventra Health
10.2017 - 02.2022
Retail Department Manager
Dick’s Sporting Goods
11.2013 - 09.2017
High School Diploma -
Deland High School
Some College (No Degree) - Education, Business
Daytona State College