Valerie Medina
Ocala
Summary
Proven customer service expert with a track record of enhancing client satisfaction at Esthetique & Facial Beauty through exceptional support and efficient transaction processing. Skilled in adaptability and maintaining high sanitation standards, consistently reduced wait times and food waste, boosting store success. Demonstrates reliability and exceptional listening skills, fostering customer loyalty and repeat business.
Overview
16
16
years of professional experience
Work History
Self Employed
Esthetique & Facial Beauty
02.2021 - 02.2024
- Elevated client experience by ensuring timely completion of orders and high-quality support.
- Minimized wait times for customers by efficiently processing transactions using point-of-sale systems.
- Reduced food waste by effectively managing inventory levels and rotating stock as necessary.
- Contributed to store success by participating in promotional events such as tastings or cooking demonstrations showcasing deli products.
Customer Service Representative
Valbrows
02.2018 - 03.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Handled customer issues empathetically, leading to repeat clients and strengthened allegiance.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Customer Service Cashier
Sears
02.2008 - 02.2010
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Addressed customer concerns swiftly by actively listening and referring major problems to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
Education
Certificate Of Technical Studies - Esthetician
Vocacional Trujillo Alto
Puerto Rico 05.2006
Skills
- Excellent customer service
- Reliability and punctuality
- Listening and comprehension
- Adaptability and resilience
- Honesty and integrity
- Sanitation practices
- Hospitality service expertise
Languages
Spanish
Full Professional
English
Elementary
Timeline
Self Employed
Esthetique & Facial Beauty
02.2021 - 02.2024
Customer Service Representative
Valbrows
02.2018 - 03.2022
Customer Service Cashier
Sears
02.2008 - 02.2010
Certificate Of Technical Studies - Esthetician
Vocacional Trujillo Alto
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