Valerie Mendoza
Las Vegas,NV
Summary
Dynamic professional with expertise in customer service and complaint resolution, honed at The Stirling Club. Skilled in appointment scheduling and inventory management, enhancing client satisfaction and operational efficiency. Proven ability to foster strong client relationships, resulting in increased loyalty and return visits. Proficient in POS Software & Rosy Salon Software and adept at maintaining a welcoming reception/Concierge environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Salon Receptionist/Front Desk Concierge
The Stirling Club
Las Vegas, NV
12.2024 - 10.2025
- Managed front desk operations, handling multiline phone system while ensuring efficient appointment handling and smooth costumer flow.
- Provided exceptional customer service, addressing inquiries and resolving guest issues promptly and professionally.
- Facilitated smooth transactions, accurately processing payments and maintaining $150 cash bank in the registered daily.
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Utilized salon management software to maintain accurate client records and appointment histories.
- Kept track of inventory levels for retail products, alerting management when reordering was necessary to avoid stockouts.
- Coordinated with housekeeping and maintenance teams for timely room readiness.
Lifeguard
Vdara Hotel & Spa
Las Vegas, NV
04.2024 - 10.2024
- Monitored pool area overseeing approximately 30-40 guest per shift to ensure safety and compliance with rules.
- Responded swiftly to emergency situations, performing first aid and CPR as needed.
- Educated patrons on pool rules and safety procedures.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Observed weather and water conditions and alerted visitors to potential dangers, storms, and rip currents.
- Handled guest complaints professionally, resolving issues in a timely manner which resulted in satisfied customers who were likely to return.
Education
High School Diploma -
Chaparral High School
Las Vegas, NV05-2024
Skills
- Appointment scheduling
- Strong organization
- Phone etiquette
- Complaint resolution
- POS system operation
- Customer service
- Reception area maintenance
- Greeting and seating clients
- Multi-line phone systems
- Rosy Salon Software
Certification
- First Aid/CPR Certified
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
CPR Lifeguard certified
My CPR lifeguard certification is a certification that provides training in both CPR and lifeguarding skills, requiring both a written and practical physical exam to pass. The training includes how to respond to aquatic emergencies, perform CPR and AED use, manage choking incidents, and execute water rescues.
Timeline
Salon Receptionist/Front Desk Concierge
The Stirling Club
12.2024 - 10.2025
Lifeguard
Vdara Hotel & Spa
04.2024 - 10.2024
High School Diploma -
Chaparral High School