Hi, I’m
Valerie Mireles
Government Contractor
San Antonio,TX
Summary
Bilingual government contractor with more than 8 years of professional experience from diverse positions such as emergency and lead case management, transportation, training, and operations. Skilled at dealing with sensitive situations and information, and keen to support a growing company with organizational, leadership, and communication skills.
Overview
8
years of professional experience
2
Certifications
Work History
General Dynamics Information TechnologyFalls Church, VA
Training Specialist
09.2021 - 12.2021
Job overview
- Trained and mentored all new personnel hired to fulfill various roles in ORR (Office of Refugee Resettlement) policies and procedures.
- Designed and facilitated training courses, aligning new learning development and solutions to organization's strategic goals, mission and vision.
- Created and provided training on Significant Incident Reports and proper communication skills using open ended questions when inquiring information from a victim child or staff.
- Traveled to Fort Bliss to conduct training classes 50% of the time.
- Was certified as a CPI (Crisis Prevention Intervention) Verbal De-escalation Instructor within the CPI Network.
Loyal Source Government ServicesCarrizo Springs, Texas
Lead Case Manager/Admissions Specialist Supervisor
03.2021 - 07.2021
Job overview
- Trained and monitored 8 case managers with a full case load.
- Inaugurated the first UC (Unaccompanied Child) in Dimmit-EIS as an admission supervisor, following ORR Guidelines and assisted in the discharge of the last UC in the Dimmit-EIS facility.
- Worked closely with children, victims of trauma, and third parties inquiring information for reports, providing assistance and support, and worked with counselors in the victim’s treatment plans while in the facility.
- Trained operations staff on proper documentation and procedures needed for the process of a UC in a facility where safety and proper care was promoted and trained the key staff members in charge of intake, discharge, and data analysis.
- Worked closely with other third-party contractors to ensure the mission of the facility was accomplished.
- Contract was completed on July 19, 2021.
MVM IncSan Antonio, Texas
Transport Specialist
11.2016 - 03.2021
Job overview
- Worked as a contractor for Immigration and Customs Enforcement (ICE) providing care to residents including children and families.
- Provided timely transportation of diverse clients, Unaccompanied Alien Children's (UAC)/families, to approved shelter facilities.
- Worked with confidential information, such as but not limited to, A-Files, DRO documentation, and other sensitive information.
- Counseled children, groups and families to bring awareness of the immigration process to facilitate their travel to the assigned facility in the U.S.
- Created rapport with families and/or children to obtain information regarding their travels and previous traumas to report to command center and the facilities they were assigned to.
- Trained new staff on organizational mission, goals, and procedures.
South Texas Family Residential Center, Corrections Corporation Of AmericaDilley, Texas
Case Manager
01.2015 - 11.2016
Job overview
- Worked on behalf of Immigration and Customs Enforcement (ICE) providing an open and safe environment with residential housing for children and women who were awaiting their process before immigration courts
- Conducted orientations, assessments, town halls, and counseled families to ensure their stay at the facility
- Created rapport and gathered important information regarding trauma from home country and/or while traveling to the U.S
- Assisted residents with becoming aware of their environment and helping them use their strengths to adapt and develop their life skills for a successful entry in the United States
- Served as point of contact for Unit Manager in his absence.
Family EndeavorsSan Antonio, Texas
Emergency Case Manager
04.2014 - 01.2015
Job overview
- Worked under Baptist Children Family Services, contractor of ORR in conducting staffing and placing unaccompanied alien children (UAC’s)in shelters
- Opened a shelter in Oklahoma in 2014 as a case manager conducting assessments and conducting the intake processes for UAC’s
- Worked with confidential information, documentation, portal system, family reunification processes, assessments, and intake and discharge process
- Was also given the opportunity to work on a one on one basis with UAC’s at the San Antonio Lack land Airforce Base where I did assessments & counseling and was an intermediate between the UAC and case manager
- Promoted to lead case manager where I had to ensure 10 individuals under my supervision were working files accurately as they followed ORR guidelines and deadlines.
Child Protective ServicesLaredo, Texas
Investigator
08.2013 - 02.2014
Job overview
- Received basic skill development training crucial to understand the difference between abuse and neglect.
- Worked on safety and risk factors of each case while investigating reports of alleged child abuse and neglect and prepared affidavits for court cases.
- Carefully documented statements, observations and evidentiary materials on IMPACT.
- Collected, analyzed and interpreted information, documentation and physical evidence associated with investigations.
- Conducted thorough face-to-face interviews with employers, families, neighbors, friends and suspects and documented investigative findings.
- Prepared case reports from allegations, interview transcripts of interviews and physical evidence.
Education
TOURO University WorldwideLos Alamitos, California
M.D. from Marriage and Family Therapy, LPCC Track
University Overview
- Achieve Your Success Now Scholarship Recipient
- 4.0 GPA
San Antonio Alamo CollegeSan Antonio, Texas
Associate of Arts from Real Estate
2019
Texas A&M International UniversityLaredo, Texas
Bachelor of Science from Criminal Justice
05.2013
Eagle Pass High SchoolEagle Pass, Texas
High School Diploma
06.2009
Skills
Communication Skills
Leadership Skills
Organizational Skills
Customer Service Skills
Problem-Solving Skills
Creative Thinking Skills
Critical Thinking Skills
Written Communication Skills
Language Skills
Certification
- Crisis Prevention Intervention Verbal De-Escalation Instructor-November 2021-November 2022
- HeartSaver First Aid CPR AED-March 2021-March 2023
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Volunteer Work
- Martin Luther King Day (AmeriCorps)
- Make a Difference Day (AmeriCorps)
- Boys and Girls Club in Laredo
- Laredo Green Day
- Children’s Advocacy Center
- Family Volunteer Day
- ISEA
- Red Cross
- National Volunteer Day
- Families for Autism Support and Awareness
- Habitat for Humanity of Laredo
- Imaginarium of South Texas
- Keep Laredo Beautiful
- Laredo Rattlesnakes
- Retama Manor South
- Sacred Heart Children’s Home
- GEAR UP III (approximately 50 hours)
- GEAR UP IV (approximately 50 hours)
- National Day of Service and Remembrance (Adopt-A– Unit) (AmeriCorps)
- Minority Science and Engineering Program (approximately 100 hours)
- Upward Bound Math and Science (approximately 100 hours)
- AmeriCorps Vista (approximately 540 hours)
- Primrose Private School (65 hours)
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