Valerie Mireles
Round Rock,TX
Summary
- Excellent Administrative/Receptionist/Customer Service skills in handling information of a confidential nature
- Client/Public interface experience. Ability to create and maintain good client relations
- Exercise results-Driven work ethic; independent judgement that directly support management/Staff activities.
Overview
42
42
years of professional experience
Work History
Office Branch Coordinator/Office Manager for Round Rock Branch
MEDICAL PLUS SUPPLIES
04.2021 - 11.2024
- Meet customer expectations and healthcare needs by responding to benefit questions
- Understanding equipment Intake orders resolving or referring complaints; maintaining records accurately
- Address customer inquiries by responding to telephone or written requests
- Resolve health care questions about supplies, or equipment
- Verify accurate work orders for Pick Up Exchanges, as well as courtesy items within the given guidelines and procedures for medical equipment delivered
- Assign Pick Up/Deliveries on Drivers' Route for multiple patients in Hospitals and/or to their home
- Track On-Call and Adhoc ticket creation and make appropriate tickets to reflect actions
- Facilitate customer complaint resolutions
- Maintain customer confidence and protect operations by keeping their information confidential
- Ensure all information regarding activity on an account is entered accurately into billing systems
- Maintain monthly checklists or tasks assigned
- Route and schedule branch operations in an efficient and logistical manner
- Accurate creation of ticket to ensure proper workflow between departments
- Receive payments and record Accounts and timely notation in patient profile of current activity
- Coordinate delivery and set up equipment with families and with staff to ensure efficient and good communication in coordination
- Experience in working in a fast-paced environment
- Strive to provide best-in-class service to our partners and customers
- Ability to manage multiple competing priorities without sacrificing a high level of service
- Strong time management with the ability to maintain team schedules as needed
- Fast-paced environment with various productivity requirements
- Basic understanding of health insurance/HIPPA guidelines
Executive Administrative Assistant /Service Drive Coordinator
MINI OF AUSTIN Dealership
02.2020 - 02.2021
- Assisted 3 Advisors, 1 Service Manager & 1 Shop Foreman
- Answered Phone calls, Greeted New & Existing customers
- Ran Key Reads for Warranty information
- Called in Claims for various items
- Made Appointments for customers
- Entered data, checked for Recalls, Checked Active/Expired Warranties
- Dressed vehicles with plastic to be prepared for techs
- Received & retrieved Vehicles for Customers
- Prepared & Issued Loaner Agreements for Loaner cars for customers
- Arranged for Shuttle service: Uber for customers
- Took Payments from customers on a daily basis
- Handled all vehicles that were Towed-In
- Typed up RO's for New vehicles and incoming customers for vehicle services
- Temp Job thru EXPRESS Staffing Company
Front Office Receptionist/Administrative Assistant
W. Hamilton & Company, PLLC
09.2019 - 11.2019
- Assist in Scanning of Tax Documents for CPA's/Clients
- Answer phone Calls, Greet Clients, Sign for incoming deliveries as needed
- Assist with Assembling of Tax Returns
- Assist in Office/Kitchen Supplies as needed
- Type letters, prepare Labels & other general Administrative duties
- Assist CPA's/Office Mgr./Administrative Staff with facility related items (Copier, etc.)
- Maintained Lobby/Conference room(s) for Staff Meetings/Client Meetings
- Use of Postage meter, handled Certified, Regular incoming & outgoing Mail daily
- Handled other duties as needed on a daily basis
- Temp Job thru Burnett Staffing Specialists
Front Office Receptionist/Administrative Assistant
PEPSICO Company
04.2019 - 06.2019
- Entered Documents & Correspondence
- Answered Incoming phone calls from Customers/Various Stores
- Handled items of a Confidential Nature
- Processed New & Lost Employee Badges
- Ordered Uniforms for New & Existing Employees (Drivers)
- Assisted Staff, Accounting & Management on various items & Jobs duties as needed
- Temp Job thru Synergy Global Staffing
HR Administrative Assistant
ADVANCED COMMUNICATIONS & CABLING
10.2018 - 02.2019
- Entered Documents & Correspondence
- Updated current Employees New Benefit Insurance
- Created and monitored Spreadsheets
- Handled items of a Confidential Nature
- Organized and created new Employee Files
- Processed and replied to Emails regarding all Insurance documents for Clients and Employees
- Assisted Office Staff & Management on various items & job duties as needed
- Temp Job thru A-List Staffing
Receptionist/Administrative Assistant
NORTH AMERICAN TITLE COMPANY
10.2017 - 08.2018
- Greet Customers
- Answer Multi-Line phone system
- Entered Documents & Correspondence
- Maintain front Reception/Lobby area to be presentable & Comfortable for Guests/Customers
- Provide Admin Office Assistance to Manager & Escrow Officers as needed
- Temp position thru A-List Staffing
Customer Care Specialist
RONCO HOLDINGS INC.
04.2015 - 09.2017
- Providing exceptional service to customers in a professional manner
- Following policies & procedures to ensure consistent customer satisfaction
- Answer Phone calls
- Assisting customer with various situations dealing with our Products
- Striving to resolve customer queries with a one call resolution; if possible
- Using internet-based programs to assist and/or answer customer's questions & concerns
Admin Assist/CSR
Richard Binder Agency- STATE FARM INS. AGENT (Retired)
05.2005 - 01.2009
- Serviced about 2000 State Farm households w/in the book of business
- Assist Agent/Office Manager in increasing production by pivoting
- Setting appointments
- Receive payments & provide customer service to customers & the public daily
Marketing Specialist I
FIRSTCARE Southwest Health Alliance
04.2003 - 09.2004
- Worked directly with assigned regional Manager/staff to coordinate
- Track & complete rate requests of all Product lines
- Process rate requests from assigned regional offices, plus initial posting & delivery of said rate
- Developed files for new & renewing employer groups daily
Administrative Assistant/ Rater IV
STATE FARM INSURANCE COMPANIES
11.2001 - 09.2002
- Policy Data Entry
- Figure & determine policyholder's premium rates
- Communicate daily with agents, agent staff, Mortgage companies & policyholders on a daily basis
- Policy Services/Issuance
Admin. Assistant IV
STATE FARM INSURANCE COMPANIES
08.1995 - 11.2001
- Typing of all policies of various types & the familiarity of the company computer screens
- Handle high volumes of work to ensure the policies are mailed to agents & policyholders in a timely manner
Commercial Und. - Sr. Und. Admin. Assist IV
STATE FARM INSURANCE COMPANIES
09.1982 - 08.1995
- Assisted 21 Underwriters, 2 Supervisors & 1 Superintendent
- Obtained the ability to identify analyze
- Request Published Rates through the Texas Department of Insurance, and D & B Reports daily
Education
Diploma - General Studies
John H Reagan High School
Austin, TX05.1981
Skills
- Excellent Communication skills
- Calendar Management
- Records Management
- Training Skills & Leadership
- Professional demeanor
- Office Administrative Support
Awards
Mentor of the Year, Partners - In - Education Program, 1999-2000, Mentored potential Middle School & High School Drop-outs.
Intro
- Excellent Administrative/Receptionist/Customer Service skills in handling information of a confidential nature
- Client/Public interface experience. Ability to create and maintain good client relations
- Exercise results-Driven work ethic; independent judgement that directly support management/Staff activities.
Timeline
Office Branch Coordinator/Office Manager for Round Rock Branch
MEDICAL PLUS SUPPLIES
04.2021 - 11.2024
Executive Administrative Assistant /Service Drive Coordinator
MINI OF AUSTIN Dealership
02.2020 - 02.2021
Front Office Receptionist/Administrative Assistant
W. Hamilton & Company, PLLC
09.2019 - 11.2019
Front Office Receptionist/Administrative Assistant
PEPSICO Company
04.2019 - 06.2019
HR Administrative Assistant
ADVANCED COMMUNICATIONS & CABLING
10.2018 - 02.2019
Receptionist/Administrative Assistant
NORTH AMERICAN TITLE COMPANY
10.2017 - 08.2018
Customer Care Specialist
RONCO HOLDINGS INC.
04.2015 - 09.2017
Admin Assist/CSR
Richard Binder Agency- STATE FARM INS. AGENT (Retired)
05.2005 - 01.2009
Marketing Specialist I
FIRSTCARE Southwest Health Alliance
04.2003 - 09.2004
Administrative Assistant/ Rater IV
STATE FARM INSURANCE COMPANIES
11.2001 - 09.2002
Admin. Assistant IV
STATE FARM INSURANCE COMPANIES
08.1995 - 11.2001
Commercial Und. - Sr. Und. Admin. Assist IV
STATE FARM INSURANCE COMPANIES
09.1982 - 08.1995
Diploma - General Studies
John H Reagan High School
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