Valerie Mooney
Gadsden,AL
Summary
I am a hard dependable worker. I am a displaced, after 20 years of service at Goodyear Tire and Rubber Company, due to a plant closure during COVID pandemic. I am willing and able to learn new things as well as bring many years of service skills both internal and external.
Overview
32
32
years of professional experience
Work History
Mobile Customer Service Representative
Spark
08.2022 - Current
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Met customer orders and staying within guidelines for service levels, while maintaining timelines.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
Laborer
Goodyear Tire & Rubber
08.1994 - 06.2022
- Ensured safety compliance through regular inspection of tools and equipment, reporting any issues promptly.
- Enhanced project timelines by collaborating effectively with team members on various tasks.
- Managed safe and efficient use of tools and equipment on construction sites.
- Provided labor support to carpenters, masons and other skilled trades.
- Followed instructions and safety protocols to prevent accidents and injuries.
- Understood and followed verbal and written instructions to complete work correctly.
Customer Service Manager
Walmart
07.1992 - 08.1994
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
Education
Lima Senior High School
Lima, OHSkills
- Conflict Resolution
- Cross-Functional Collaboration
- Prioritization
- Project management abilities
- Professional telephone demeanor
- Calm and Professional Under Pressure
Timeline
Mobile Customer Service Representative
Spark
08.2022 - Current
Laborer
Goodyear Tire & Rubber
08.1994 - 06.2022
Customer Service Manager
Walmart
07.1992 - 08.1994
Lima Senior High School