Summary
Overview
Work History
Education
Skills
Timeline
Generic

Paul Behctold

Gibsonton,FL

Summary

Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth.

Overview

24
24
years of professional experience

Work History

Mobile Customer Service

Spectrum
St. Petersburg, FL
05.2022 - Current
  • Call calibration assigned by management
  • Conducted side by sides to assist peers struggling in certain metrics
  • Worked UCMS per managementI
  • dentified needs of customers promptly and efficiently.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Updated and maintained databases with current information.
  • Recognized by management for providing exceptional customer service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services

Mobile Sales

Tmobile
Boynton, FL
03.2001 - 01.2012
  • Analyzed customer feedback to identify areas of improvement for the mobile sales process.
  • Developed and implemented a mobile sales strategy that increased customer acquisition by 10%.
  • Managed a team of mobile sales representatives to ensure efficient and effective customer service.
  • Assisted in training other Mobile Sales Representatives on best practices.

Education

High School Diploma -

Santaluces
Lantana
06-1992

Skills

  • Customer service
  • Sales strategy
  • Database management
  • Team leadership
  • Performance analysis
  • Customer feedback
  • Collaboration skills
  • Conflict resolution
  • Communication skills
  • Problem solving
  • Training and development
  • Time management
  • Product knowledge
  • Active listening
  • Self-Directed
  • Teamwork and collaboration
  • Good Telephone Etiquette
  • Data entry

Timeline

Mobile Customer Service

Spectrum
05.2022 - Current

Mobile Sales

Tmobile
03.2001 - 01.2012

High School Diploma -

Santaluces
Paul Behctold