Mohamed Amadi
Rochester,NY
Summary
Energetic customer service representative offering demonstrated success in identifying prospects and converting leads into customers. Superior communication skills, understanding of client needs, and resolving problems. Enthusiastic about learning real estate inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building, and problem-solving abilities.
Overview
2
2
years of professional experience
Work History
Mobile Customer Service
Charter Communications LLC
Rochester , NY
03.2022 - Current
- Provided primary customer support to internal and external customers
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Recommended products to customers, thoroughly explaining details
- Detailed payment options and explained price, receipt, and billing details to customers
- Resolved concerns with products or services to help with retention and drive sales
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues
- Helped 50+ customers per shift with positive attitude and focus on customer satisfaction to meet fast-paced call center demands.
- Assisted in planning of Mobile 2.0 software and system testing efforts
- Attended telephone skills and program information training sessions to boost aptitude.
Recreation Attendant
Rochester Institute of Technology
Rochester, NY
05.2021 - 02.2022
- Upsold recreational club memberships by promoting new recreational sections, boosting membership sales by 15%.
- Provided information about facilities, entertainment options, and rules and regulations to visitors.
- Managed and maintained all recreational services including pool, fitness, equipment rentals, and general office work.
- Supported daily operations such as verifying customers' reservations and financial transactions, validating and verifying credit card and monetary transactions.
- Processed payments for rental equipment, recreation activities, facility rentals, and retail sales.
- Maintained safety and security of children and adults participating in recreational activities.
- Made 10+ outbound calls per day to follow up with customers who were overdue in their payments.
Crew Member
Carrols Corp
Rochester, NY
03.2020 - 09.2020
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Offered upgrade items and showcased daily specials to promote restaurant products.
- Addressed guest needs, questions, or concerns to create optimum experience onboard.
- Maintained sanitation, health, and safety standards in work areas.
- Became familiar with products to answer questions and make suggestions.
- Took orders, prepared meals, and collect payments.
- Made over 150 meals per shift
Education
Bachelor of Science - Management Information Systems
Rochester Institute of Technology
Rochester, NY06.2026
High School Diploma -
Rochester Prep High School
Rochester, NY06.2020
Skills
- Lead Prospecting
- MS Office
- OneSite
- Time Management
- Communication Skills
- Organizational Skills
- Adaptable
Languages
Somali Bantu
Native or Bilingual
Timeline
Mobile Customer Service
Charter Communications LLC
03.2022 - Current
Recreation Attendant
Rochester Institute of Technology
05.2021 - 02.2022
Crew Member
Carrols Corp
03.2020 - 09.2020
Bachelor of Science - Management Information Systems
Rochester Institute of Technology
High School Diploma -
Rochester Prep High School