Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Section name
Timeline
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Joseph O'Rourke

Gray,ME

Summary

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Mobile Customer Service Agent

Spectrum Mobile
01.2023 - Current
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer calls to answer questions about products and services.
  • Addressed customer account discrepancies and concerns.
  • Entered customer interaction details in sales system to track requests, document problems, and record solutions offered.
  • Demonstrated high attention to detail, organization and management of multiple tasks .
  • Communicated with clients regarding account services, statements, and balances.
  • Evaluated customer information to explore issues, develop potential solutions, and maintain high-quality service.

Mortgage Banker

Northern Mortgage
01.2023 - Current
  • Worked with underwriters to fix application problems and resolve issues.
  • Evaluated client financial positions and identified most appropriate banking products.
  • Located and pre-qualified customers for mortgages.
  • Assisted clients in selecting correct loan product and terms to meet needs and financial goals.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Negotiated loan terms and conditions with clients to maximize profitability.
  • Maintained high level of customer satisfaction by providing prompt and accurate loan status updates.

Product Trainer / Mortgage Banker / Equity Partner

Integrity Mortgage LLC
09.2006 - 01.2023
  • Monitored implementation and impact of guidelines for nondiscriminatory employment practices.
  • Skilled at working independently and collaboratively in a team environment.
  • Self-motivated, with a strong sense of personal responsibility.
  • Proven ability to learn quickly and adapt to new situations.
  • Worked effectively in fast-paced environments.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Excellent communication skills, both verbal and written.
  • Passionate about learning and committed to continual improvement.
  • Strengthened communication skills through regular interactions with others.
  • Developed and maintained courteous and effective working relationships.
  • Identified issues, analyzed information and provided solutions to problems.
  • Cultivated interpersonal skills by building positive relationships with others.

Education

No Degree - Business Administration

Norwalk Community College
Norwalk, CT

Skills

  • Case Management
  • Information Verification
  • Call Control
  • Microsoft Office Suite Proficiency
  • Exemplary Work Ethic
  • Customer Complaint Resolution
  • Inbound Customer Service
  • Empathetic and Genuine
  • CRM Software
  • Customer Relations
  • Problem Resolution
  • Returns Processing
  • Service-Oriented Self-Starter
  • Billing Inquiries
  • Documentation and Reporting
  • Customer Service
  • File Management
  • Inbound Call Management
  • Needs Assessment
  • Correspondence Composition

Accomplishments

  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Customer Relations - Earned highest marks for customer satisfaction, company-wide.

Certification

  • Licensed Mortgage Banker - December 2009 - present
  • Certified Military Mortgage Specialist Training - 2018 - present

Section name

 


Joe proudly served in the United States Navy and is a father of five children & one grandchild, Arlo. Joe lives in Gray with his partner Shelly & their dogs.  Joe is an avid golfer and loves to fish from his dock on Little Sebago.

Timeline

Mobile Customer Service Agent

Spectrum Mobile
01.2023 - Current

Mortgage Banker

Northern Mortgage
01.2023 - Current

Product Trainer / Mortgage Banker / Equity Partner

Integrity Mortgage LLC
09.2006 - 01.2023

No Degree - Business Administration

Norwalk Community College

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Joseph O'Rourke