Summary
Overview
Work History
Education
Skills
Timeline
Generic

Valerie Moore

Keene,TX

Summary

Dynamic Store Manager with proven expertise at Family Dollar, excelling in customer service and team leadership. Enhanced customer satisfaction through effective training and innovative merchandising strategies, achieving significant sales growth. Skilled in inventory management and cash handling, fostering a positive work culture that reduced employee turnover and improved team performance.

Overview

17
17
years of professional experience

Work History

Store Manager

Family Dollar
12.2014 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maximized sales by creating innovative visual merchandising displays and store layouts.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
  • Approved regular payroll submissions for employees.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Supervised guests at front counter, answering questions regarding products.
  • Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Reported issues to higher management with great detail.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.
  • Interacted well with customers to build connections and nurture relationships.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Negotiated with vendors to introduce new products that matched consumer trends, keeping store's offerings fresh and appealing.
  • Oversaw daily operations to ensure compliance with health and safety standards, maintaining safe environment for both staff and customers.
  • Enhanced team performance with comprehensive training programs, leading to improved customer service and operational efficiency.
  • Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
  • Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
  • Reduced employee turnover by creating supportive work environment and recognizing outstanding performance.
  • Implemented loss prevention strategies, significantly reducing shrinkage.
  • Oversaw loss prevention efforts, minimizing shrinkage by implementing effective security measures and training staff on proper procedures.
  • Ensured compliance with all applicable laws, regulations, policies by regularly reviewing store procedures and taking corrective measures when necessary.

Deli Clerk

Randalls
05.2008 - 02.2013
  • Greeted customers at counter to fulfill requests and answer questions.
  • Precisely measured, weighed, sliced, and packaged deli products according to customer requests while minimizing waste.
  • Maintained a safe working environment by adhering to food safety guidelines and promptly addressing any hazards.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Provided an enjoyable shopping experience for customers by engaging in friendly conversations while efficiently preparing their orders.
  • Developed strong rapport with customers by offering personalized service, answering questions, and making recommendations based on preferences.
  • Assisted in training new employees on proper deli procedures, ensuring consistent quality across the team.
  • Increased customer satisfaction by providing exceptional service and maintaining a clean, organized deli counter.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments, and garnishes.
  • Enhanced product presentation by arranging visually appealing displays and regularly rotating items to ensure freshness.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Built trust with customers through meticulous attention to detail in fulfilling special orders and dietary restrictions.
  • Ensured optimal product quality with regular temperature checks on refrigeration units and promptly reporting any issues.
  • Delivered exemplary customer service to guests, even in peak business periods to promote retention.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Exceeded customer expectations by going above and beyond to accommodate unique requests or last-minute changes to orders.
  • Boosted sales by actively promoting seasonal items, weekly specials, and bundled deals to customers at the deli counter.
  • Listened to customer requests and suggested additional menu items as appropriate to upsell products.
  • Learned other teammates' work tasks to train as backup.
  • Monitored inventory levels to order new supplies and maintain consistent stock.
  • Reduced food waste by closely monitoring inventory levels and proactively adjusting orders based on sales trends.
  • Regularly updated knowledge of new products, trends, and dietary restrictions to better serve customer needs and preferences.
  • Demonstrated versatility in handling various responsibilities such as cashier duties or stocking shelves during peak hours or staff shortages.
  • Streamlined order fulfillment processes for quicker turnaround times and increased customer satisfaction.
  • Consistently met or exceeded daily sales targets through upselling techniques and outstanding customer service skills.
  • Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
  • Collaborated with other departments to promote cross-merchandising opportunities and improve overall store performance.
  • Collaborated with team members to introduce seasonal deli specials, generating increased interest and sales.
  • Trained new deli clerks, enhancing team's efficiency and service quality.
  • Offered samples of new products to customers, directly contributing to higher product visibility and sales.
  • Maintained strict adherence to health and safety guidelines, ensuring safe shopping and working environment.
  • Enhanced customer experience by efficiently slicing, weighing, and packaging variety of deli products.
  • Responded to customer inquiries and complaints with professionalism, restoring satisfaction swiftly.
  • Prepared custom order requests for special events, receiving positive feedback for quality and service.
  • Utilized knowledge of deli products to make recommendations, personalizing shopping experience for customers.
  • Implemented creative display techniques for deli items, increasing sales through visual appeal.
  • Improved product freshness and reduced waste with meticulous stock rotation practices.
  • Managed deli equipment maintenance, ensuring all machines operated safely and efficiently.
  • Maintained cleanliness and organization in deli area, ensuring welcoming environment for customers.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Prepared salads, soups and sandwiches for customers.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Replenished serving stations with fresh food and cleaned up spills.
  • Kept pastry and dessert case stocked with fresh selections and arranged to entice orders.
  • Accurately operated cash register to process customer payments.
  • Kept drawer balanced by accurately processing cash, credit and debit payments.

Education

McCallum High School
Austin Tx

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Team leadership and coaching
  • Inventory management
  • Store merchandising
  • Cash management
  • POS systems
  • Goals and performance
  • Policies and procedures
  • Supply ordering
  • Recruiting and hiring
  • Store displays
  • Staff management
  • Employee scheduling
  • Security system monitoring
  • Merchandise planning
  • Vendor management
  • Accurate cash handling
  • Work Planning and Prioritization
  • Opening and closing procedures
  • Documentation and reporting
  • Bank deposit procedures
  • Loss prevention
  • Employee terminations

Timeline

Store Manager

Family Dollar
12.2014 - Current

Deli Clerk

Randalls
05.2008 - 02.2013

McCallum High School

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Valerie Moore