Valerie M. Pigford
Leland,NC
Summary
Dedicated probation and parole professional with extensive experience in managing offender compliance and enhancing public safety. Expertise in navigating complex legal and social environments to ensure adherence to policies and conditions of supervision. Committed to upholding professionalism while striving to maintain the safety of staff, the offender and the public.
Overview
20
20
years of professional experience
Work History
Probation/Parole Officer
North Carolina Department of Adult Corrections
Wilmington, NC
12.2018 - Current
- Supervise a caseload of probation, parole, and post release offenders with supervision levels 1-5.
- Conduct risk and needs assessments to determine appropriate supervisions levels.
- Make treatment referrals and maintain communication with treatment providers to ensure compliance.
- Communicate effectively and maintain professional relationships with law enforcement, court officials, and community agencies.
- Respond to offender non-compliance in a timely manner.
- Conduct warrantless searches of offender residences, vehicles, and their person.
- Conducts arrests of offenders for violations of supervision conditions.
- Verify and approve offender home plan and living arrangements.
- Monitor offender’s whereabouts through electronic monitoring.
- Conduct various types of investigations including absconding, arrest, transfer/transmittal, and ICOTS.
- Attend violation hearings and parole/post release hearings and offer testimony.
- Administer various types of drug screens to test for illegal drugs and alcohol.
- Coordinate and conduct arrests and search operations with probation/parole personnel and other law enforcement.
- Coordinate with prison staff for release and transport of offenders being released from custody.
Customer Service Representative
Air Wilmington
Wilmington, NC
10.2006 - 03.2019
- Assist pilots and passengers with arranging catering orders, hotel and car rental reservations.
- Respond to calls on radio from incoming aircraft and relay arrival time, aircraft number and type, and services required to line crew.
- Communicate with line crew to ensure aircraft and pilots services are delivered accurately and promptly.
- Invoice and collect payment for transient and base customer services, apply payments to customer accounts, research customer accounts for balance inquiries, specific service dates, etc., update personal and payment information on customer accounts.
- Monitor flight tracker and coordinate incoming flight traffic with known and anticipated services.
- Monitor lobby activity for who is entering and exiting the building.
- Run reports and enter data into Excel.
- Balance fuel truck meters and gallon amounts.
Education
Bachelor - Social Work
University North Carolina Wilmington
05-2017
Associates - Social Work
Cape Fear Community College
12-2013
Skills
- Monitoring offender compliance
- Crisis management skills
- Courtroom experience
- Motivational interviewing
Timeline
Probation/Parole Officer
North Carolina Department of Adult Corrections
12.2018 - Current
Customer Service Representative
Air Wilmington
10.2006 - 03.2019
Associates - Social Work
Cape Fear Community College
Bachelor - Social Work
University North Carolina Wilmington